2025-07-10
DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Petaling Jaya
47400
Malaysia
Job Responsibilities
Overall Job Role
We are looking for interns who have the thirst for learning and eager to level up to experience real work-life culture in our organization while building their professional knowledge in HR. This internship will give you the opportunity to understand on HR Administration/Shared Services processes in order to deliver best in class HR services, products and systems in line with business needs, HR Shared Services plans, service quality standards and budgets.
Key Tasks
Handle and respond to employee queries via phone, email or Case Management System (HRCM) by following a set of standards and timelines for service delivery covering employee life cycle processes.
Check and rectify errors during delivery as per process guidelines and precedence.
Maintain service delivery records as per process guidelines.
Tasks may include basic analysis and reporting, for both internal and external reporting.
Collaborate with HRS team members to improve knowledge-based articles – SOPs / FAQs.
Monitor service requests and escalate complex cases as needed.
Maintain confidentiality and adhere to HR policies and data security guidelines.
Explain facts, policies and practices related to job area.
Support and interact primarily with colleagues of own sub-function.
Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge.
Skills & Qualifications
Currently pursuing Degree holder in Human Resource Management, Business Administration, or other relevant disciplines.
Good communication skills in English, both oral and written.
Proficient in MS Office applications and tools (Word, Excel, PowerPoint, etc.).
Highly responsible and dependable.
Fast learner and problem solver with an enthusiasm to learn.
Ambitious, passion for people and proactive.
Strong teamwork skills and ability to work with a diverse team.
Excellent communication and interpersonal skills.
Ability to handle confidential information with discretion.
Knowledge in HR policies and procedures is an added advantage.
