Director, Global Commercial Programs - Military veterans preferred

2025-07-11
DHL (https://group.dhl.com/en.html)
Other

/yr

  full-time   employee


Diegem
1831
Belgium

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.Start YOUR career with DHL today…

We are looking for a Director, Global Commercial Programs based in Brussels, Belgium or Maastricht, the Netherlands. The key purpose of this role is to plan, manage and execute the global deployment of STELLAR and other strategic commercial/cross functional programs. STELLAR will replace all Express Global Sales Solutions with a state-of-the-art CRM platform Microsoft Dynamics 365, while leveraging digital opportunities and transforming our sales processes in line with the new way of selling (SLNB).

How will you contribute to the success of DHL?

  • Create overall Global Rollout Planning and execution, coordinating and aligning with all teams (BIT, ITS, Regions, etc.)
  • Organize deployment activities, structure and staffing in accordance with the Rollout objectives
  • Design and maintain Deployment toolkit based on input from all workstreams (Change, Training, Communication, Sales BI, Data Transformation, Pricing, IT, Capabilites etc.)
  • Guide and direct country/Regional team to analyse readiness based on deployment toolkit
  • Define and continuously improve approach to onboard Regional/Country deployment Teams so they can independently start deploying to their respective Region / country
  • Coordinate the deployment with regional and country sales teams and other key stakeholders (BIT, ITS, Suppliers, etc.)
  • Organize and lead discovery sessions for complex country deployments together with regional team
  • Jointly lead complex countries deployment together with regional team
  • Lead the deployment roadmap planning in alignment with stakeholders
  • Direct Regions and countries in tracking benefits of STELLAR post deployment
  • Act as a bridge between global team and country / region teams for deployment activities
  • Coordinate and work closely with MSD365 Center of Excellence on roadmap planning, preparation, RTP and hypercare activities
  • Monitor and report on deployment progress (incl. risks, exceptions, readiness, etc.)
  • Resolve escalated issues, analyze and manage Deployment risks.

Do you have what it takes?

  • Bachelor’s degree or Master's degree in Commercial or Computer Science, or other related field.

  • 10-15 years proven experience in a Sales/Commercial environment, with 5 year Global Sales/Commercial experience and/or 5-10 years Regional Sales/Commercial experience.
  • 10-15+ years proven experience in rolling out programs to Regions/Countries in a multicultural environment
  • 5-10 years proven experience in CRM space
  • Excellent communication and presentation skills required up to ExCom & GMB member level
  • Good knowledge of Global Sales Processes. Cross-functional process knowledge (pricing, finance, etc.) considered as additional asset
  • Good knowledge of Sales Tools, mainly STELLAR, COMET, COMET App, OMS, GO!, and GCPT
  • Proven experience in project management with focus on delivering iterative enhancements
  • Good knowledge of techniques for planning, monitoring and controlling programs
  • Exceptional leadership, time management, facilitation, and organizational skills
  • Positive attitude and deadline-driven
  • Analytical and problem-solving skills
  • Experience in Mirocosft suite (MS Teams, MS Power Apps,MS Office, MS PowerBI, MS Azure)
  • Ability to solve (avoid) conflicts in a diplomatic manner
  • Flexible approach to work
  • Proactive attitude
  • Strong interpersonal communication skills
  • Strong ability to impact and influence
  • Strong business/commercial acumen
  • Strong achievement drive
  • Experience with project Mgt tools (ADO)

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

? DHL Worldwide Network NV De Kleetlaan 1, 1831 Diegem

DHL Worldwide Network NV
De Kleetlaan 1
1831 Diegem

 

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