Duties & Responsibilities

§  Prepare and process the daily CAD/USD lockbox check, resolve unallocated payment allocations.

§  Co-ordinate to sort the daily mails and arrange the courier to send the checks to lockbox.

§  Manually post the checks at the month-end and ensure deposit the checks using the scanner.

§  Co-ordinate with collectors to investigate and resolve the unallocated payments and process the allocation on a regular basis.

§  Process Bill Payments through the standard tool.

§  Prepare and process the Pre-Authorized Debit (PAD) payment on a daily base. This includes setting up new customers and updating customer profiles as and when requested.

§  Manage and settle the Chase credit card chargeback and check NSF from SAP on daily base and follow up with the collectors to reverse the chargeback/NSF.

§  Post the intercompany settlements and Accounts Payable (AP) related transactions by coordinating with a range of teams to resolve the pending payments.

§  Manage MyBill payment reconciliation, missing payments, and refunds.

§  Prepare and post the chargeback write off at each month end.

§  Process the low value manual write offs from Query Handling Team and collectors.

§  Process refunds through checks, EFT or credit cards via coordination with Query Handling, Brokerage and Customer Service teams.

§  Manage the No Information check account and assist the reporting team to process the month end write off and allocations.

§  Other projects or duties as assigned by supervisor/manager.

Qualifications

§  Fluency in English, oral and written.

§  Accounting or related major diploma.

§  Minimum 2-5 year’s accounting related experience.

§  Knowledge of SAP is preferred.

§  Advanced level knowledge Excel skills.

§  Experience with high volume transactions and databases.

§  Previous customer service experience related to process payment considered an asset.

§  Understanding of Shipping Industry preferred.

§  Excellent organizational skills and team player.