Position Title: Product Manager
Date: Jul 9, 2025
Location: San Juan, PR
Company: Popular Bank
Job Type: Full Time
General Description: Join the Digital Banking & Payments Team as a Product Manager - Payments Strategy and Partner Relationship Management. In this role, you will partner with cross-functional teams to lead the development and execution of our payments strategy and manage relationships with key partners in the payment industry, including the creation of the roadmap and prioritization for the future of payments in the bank, for example: emerging payments, Account-to-Account (A2A) transfers, real-time payments (FedNow), and Zelle.
Essential Duties and Responsibilities:
- Develop and communicate the strategy used to support the overall product vision.
- Collaborate with and influence key stakeholders across the organization, including the wider product teams, company leadership, business, tech, ops, marketing, compliance, legal, cyber, fraud, regulatory affairs, and more to gain alignment and support for the strategy.
- Build a deep understanding of our commercial and retail customers, their needs, and market opportunities; create a data driven culture; leverage data to define strategies that will differentiate us and help us grow.
- Build liaisons with Bank’s segments to create a process to capture the voice of the customer.
- Develop educational content focused on payment concepts—including definitions, payment rails, behaviors, and emerging trends—to enhance visibility and thought leadership within the bank.
- Build and maintain strong relationships with key partners in the payment ecosystem, including banks, fintech companies, and payment networks.
- Function as the primary point of contact for partners, addressing any issues and fostering long-term collaboration.
- Support on the negotiation and partnership agreements to ensure mutually beneficial outcomes.; Maintain documentation of key agreements, minutes, etc.
- Define short term targets based on long-term goals strategy.
- Establish a structured process to regularly update the roadmap and prioritize future features. Own the product roadmap and feature definition, partner with tech and design teams to deliver platform components to meet intended experience.
Education:
Bachelor’s degree in Business Administration, Computer Sciences, Computer Engineering, Industrial Engineering, Information Systems or related fields.
Experience:
Five (5) years of proven progressive experience in developing and executing product management with a focus on payments or financial services.
Bachelor’s degree in Business administration, Computer science, or a related field.
Certifications / Licenses:
- No certifications or license needed.
Knowledge, Skills & Abilities (KSA's):
- Strong business acumen: Ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business' management.
- Strong technical acumen: Ability to put yourself in the shoes of customers, have a grasp of user experience and design with customers, business, and operations teams in mind. Robust with numbers, can ground your thinking in analysis, use data/key metrics to identify opportunities, deliver insights, test theories, and make data-driven recommendations to drive revenue growth and improve customer experience. Comfortable with complex systems, understanding common software architecture and data integration patterns. Know how to analyze and decompose a complex system and communicate that complexity simply and cleanly. Understanding other disciplines can bring everyone together and persuade a wide range of audiences using clear communication and strong structured thinking. Urge and resilience to challenge the status quo and make things better. Love helping engineers, designers, operations experts, and other teams around you do their best work.
- Communication skills: Effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Advanced written and verbal communications skills in English. Presents numerical data effectively. Superior communication and people skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
- Analytical skills: Stays focused on key issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, researches, and complements data; synthesizes complex or diverse information. Demonstrates diligence; applies design principles; generates creative solutions. Strong quantitative, research, and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
- Problem Solving: Identifies and resolves problems in a timely manner; develops alternative solutions.
- Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and be flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management, and status reports. Must demonstrate leadership, logic, and reasoning skills.
- Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct, and track operational processes properly.
- Computer and technological skills: Experience and proficiency with current version of MSO365.
Region Locations: Puerto Rico, Florida.
Work Schedule: Hybrid or Remote
Values
1. Passion for People
3. Succeed Together
2. Own Every Moment
4. Build the Future
Additional Requirements
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
ABOUT US
Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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