2025-07-15
United Bank
Other
/yr
employee
contract
Charlotte
North Carolina
28211
United States
United Bank
United Bank is an Equal Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, gender identity, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Digital Banking Product Administrator
Date: Jul 9, 2025
Location: Charlotte, NC, US, 28211
Company: United Bank
The Digital Strategy Team is the primary advocate for developing and enhancing the digital customer experience at United Bank. We support multiple lines of business, Consumer and Commercial Banking, Wealth Management and Brokerage. Digital Banking Product Administrator will work in the Digital Strategy Team supporting Digital Banking Platforms. This individual’s primary responsibility will be to maintain the administrative platform for Online and Mobile Banking Applications.
RESPONSIBILITIES:
• Responsible for bringing the digital strategy to life for consumers and commercial clients.
• Serve as the vanguard for the bank's evolving channel experiences to enable customers to manage their finances, plan and budget for the future.
• Develop proposals for further development of the organization and business process to support the business strategy.
• Manage the Administrative platforms to support online and mobile banking, these include but are not limited to Money Movement, Bill Pay, Zelle, Transfers, Alerts, and Mobile Deposits
• Customer Communications for existing and new feature/functionality
• Contribute and manage multiple initiatives simultaneously.
• Manage individual initiatives, including but not limited to project management, team communication and leadership communications.
• Maintain measurement plans in a result driven culture.
• Ability to collaborate on, lead and deliver complex initiatives across the organization.
• Ability to work with and direct external agencies and vendor management including creative oversight, digital experience, and budgets.
• Other projects and duties as assigned.
SKILLS/QUALIFICATIONS:
• Bachelor’s degree in a relevant field is required. Master’s Degree highly desired.
• Minimum of five (5) to seven (7) years of working experience in digital commerce strategies, technology digital marketing, agency management and Fintech partnerships is required.
• Minimum of five (5) to seven (7) years working experience in a Retail/Commercial banking leadership role with financial institutions or equivalent consulting role is required.
• Ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines
• Strong perspective on great digital consumer and/or enterprise experiences across multiple form factors
• Ability to interpret customer and business needs and translate them into requirements
• Demonstrated ability to communicate broadly and in detail with various audiences.
• Proficiency in Microsoft Office products is required.
• Ability to work in remotely with minimal direction until such time as we can return to our offices.
• Ability to travel up to 20%.
KEY COMPETENCIES:
• Industry Proficiency
• Effective Communication and Presentation Skills
• Creativity
• Collaborative
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