Utah Transit Authority
JOB SUMMARY
Manage mission-critical software applications in Operations and associated enterprise operation and maintenance systems to ensure business continuity. Acts as liaison to align technology with business strategies. Provides information systems planning and user technical support, expert advice, and training in use of mission-critical systems such as UTA's Enterprise Resource Planning (ERP)& Enterprise Asset Management (EAM), Trapeze suite of products, workforce management and timekeeping systems, etc. Manages implementation of new software, upgrades, and enhancements to include testing, troubleshooting, and adaptation of systems. Manages data feeds and troubleshoots data integrity issues to associated downstream systems. Manages vendor relationships and communications. Acts as a Data Domain Steward, assisting in data quality reviews and provides data integrity recommendations as needed. Develops strategies to maximize efficiencies and minimize cost of related processes across UTA through technology applications and initiatives. Leads process development and improvement activities in Operations applications support and operations/asset planning/maintenance to improve efficiency and better meet customer expectations and support decision-making across all business units.
MINIMUM QUALIFICATIONS
EDUCATION/TRAINING:
Bachelor's degree with emphasis on Information Systems, Business Management, Engineering, or equivalent is required. Master's degree preferred. Experience in Transit Operations Planning, workforce management, database management or systems administration and support required; experience in process analysis, system analysis and design, asset maintenance/management, and performance management is preferred.
EXPERIENCE:
- Five to Seven years supporting complex business applications
- Expert knowledge in troubleshooting complex systems
- Advanced knowledge with mission-critical applications (such as Trapeze FX, Blockbuster, Pass, Drivermate, Bus Stop Manager, Workforce Management system, ERP, EAM vehicle assignment system, incident log, CRM, GTFS, GIS)
- Expert knowledge in the transit operations planning processes from end-to-end or asset maintenance and management processes; ability to resolve technical issues from the business user's perspective
- Strong written and verbal communication skills, with a customer-focused mindset
- Knowledge in database theory, SQL language and user acceptance testing preferred
- Demonstrated analytical, problem solving, technical, and project management skills; high level of attention to detail
- Extensive experience in managing vendor relationships
- Working knowledge of MS Office suite (i.e. Word, Excel, Access, PowerPoint, Visio) and related report writing programs (such as SSRS).
- OR -
An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]
This job requires regular and predictable attendance.
As a full-time Administrative Employee, your Total Rewards Benefits Package will include:
- Health, dental, vision, life/AD&D, short-term and long-term disability insurance, with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
- Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
- 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
- 10 paid holidays and two paid (2) floating holidays per year.
- Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
- Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
- Training, development, and career advancement opportunities.
- Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
- Free transit passes for employees, their spouses, and their dependent children.
- Employee assistance program – includes counseling, legal services, financial planning, etc.
- UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
- Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
- Discounted cell phone plans with T-Mobile and AT&T.
- Pet insurance plan options (tailored plan coverage based on pet's health and needs).
For more information on UTA's Total Rewards benefits package, please visit:https://jobs.jobvite.com/rideuta/#benefits
Payrate: $90,900.00
Close Date: July 23, 2025 by 5:59pm
Equal employment opportunity, including veterans and individuals with disabilities.
PI275108419
