Sr. Service Engineer
- Military veterans preferred
2025-07-15 Mitsubishi Electric Automation, Inc
Other
/yr
employee
contract
Austin Texas 78701 United States
Sr. Service Engineer Field Service Austin,Texas Full-Time/Regular
Under minimal supervision, provide advanced level technical service and support to the Machine Tool Builders (MTBs), dealers, and end-users through on-site service and call center support.
Provide technical service and support via on-site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and equipment diagnostics.
Log in as a call center agent to support customer requests via phone support, email, text, chat, etc. while upholding department goals for time to answer and total log-in time.
Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer uptime.
Install components, software and solutions offered by MEAU using knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field.
Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
Present and sell to customers our value-added services (VAS) to help accomplish their uptime goals; CloudCNC, extended warranties, optional functions, machine tuning, control/system upgrades, training.
Maintain accurate details of daily events to support our utilized goals.
Enter all technical claims, service activity, follow ups, opportunities, and other customer related inquiries into the database, while maintaining data integrity.
Promote all Mitsubishi products and support key initiatives to achieve our strategic imperatives.
Determine, order, and replace parts as necessary while maintaining Van stock inventory by following up and creating returns for defective and unused parts returns.
Participate in company training programs and passing exams with satisfactory levels.
Create and/or update technical documentation.
Provide feedback and highlight areas of improvement in design to Technical Support Engineers.
Full participation and completion of all surveys from the company.
Provide feedback to management for newly found issues.
Follow up on performed service calls to gage customer satisfaction.
Enter all praises and complaints into our current database
Perform other Duties as assigned.
ESSENTIAL EDUCATION, SKILLS AND EXPERIENCE
BSEET or equivalent related experience.
6+ years of experience in field service for industrial automation.
