Audio Visual & Computer Support Technician Tier 3 - Military veterans preferred

Position #: A00140

Department: Information Technology - HSU

Employment Status: Full time (29-40 Hrs)

# of openings: 1

Proposed Salary Range: $42,000-$47,000.00

Type of Employment: Staff

Location: Henderson State University



Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.

Position Summary:

The Audio Visual & Computer Support Technician Tier 3 is responsible for delivering comprehensive IT support across campus, combining expertise in audio/visual technologies and computer systems. This position supports university events (including academic, athletic, and administrative), maintains classroom and conference technology, and provides end-user support for hardware, software, and networked devices. As a member of the IT Services team, the technician works collaboratively with faculty, staff, event coordinators, and athletics personnel to ensure high-quality user and event experiences.

Duties & Responsibilities:

• Plan, set up, operate, and troubleshoot A/V systems, including live streaming, for lectures, meetings, performances, ceremonies, and athletic events.
• Install, configure, and maintain classroom and event-space A/V systems.
• Maintain inventory of microphones, mixers, projectors, video displays, speakers, cameras, and other A/V equipment.
• Train users on the proper operation of A/V and IT tools and systems.
• Stay current with A/V and IT trends and recommend upgrades or replacements.
• Document A/V setups and technical configurations for repeatability and troubleshooting.
• Troubleshoot and repair hardware/software issues for Windows and Mac systems in offices and labs.
• Install, configure, and maintain IT hardware.
• Assist in maintaining campus-wide security systems.
• Provide evening or weekend on-call A/V support as required.

Knowledge/Skills/Abilities:

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: All positions close on 12 AM of the closing date

Minimum Qualifications:

• Bachelor's degree in Information Technology, Media Production, or related field (or equivalent experience).
• Minimum of 2 years of experience in audio-visual setup and support, preferably in an academic or event-focused environment.
• Experience with computer hardware/software support in an enterprise environment.
• Other job-related education and/or experience may be substituted for all or part of these basic requirements.

Preferred:
• Experience working in higher education.
• Familiarity with sports broadcasting or athletic event production.
• AVIXA CTS or other relevant certification.

E-Verify Participation Notice:

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf



Equal employment opportunity, including veterans and individuals with disabilities.

PI275184191