Accounts Receivable Supervisor - Military veterans preferred

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.

We are pleased to offer an exciting opportunity for an Accounts Receivable Supervisor to work in a hybrid capacity from our Fort Smith, Arkansas office.

POSITION SUMMARY
Summit Utilities, Inc. is seeking a highly skilled and motivated Accounts Receivable Supervisor to join our dynamic Finance Team. This leadership role is responsible for overseeing the daily operations of the Accounts Receivable (A/R) function, ensuring accurate and timely processing of customer payments and refunds, maintaining compliance with internal controls and regulatory requirements, and driving process improvements. The Supervisor will serve as a subject matter expert on A/R systems, play a key role in cross-functional collaboration, and support upcoming financial system implementations, including SAP S/4HANA.

PRIMARY DUTIES AND RESPONSIBILITIES

• Lead and manage the daily activities of the A/R team, ensuring accurate, timely, and compliant processing of all customer payments and refunds.
• Monitor team performance, provide regular coaching and feedback, and support professional development initiatives.
• Ensure balanced workload distribution and foster a high-performing, collaborative team environment.
• Train and onboard new employees, including support for new systems and process rollouts.
• Act as the subject matter expert for A/R systems, including SAP S/4HANA, Oracle, Cayenta, lockbox processing, and merchant card processing.
• Troubleshoot and resolve system-related issues; partner with IT and external vendors on system enhancements and upgrades.
• Support financial system implementations and upgrades, including testing, documentation, and user training.
• Continuously evaluate and improve A/R processes to increase efficiency, accuracy, and internal control effectiveness.
• Ensure compliance with all applicable federal, state, and local regulations related to customer payment and refund activities.
• Maintain internal controls to mitigate risks related to errors, fraud, and inefficiencies.
• Prepare and review audit documentation and support internal and external audits.
• Generate and distribute timely and accurate reports for management and internal stakeholders.
• Serve as the escalation point for complex customer payment and refund issues.
• Collaborate closely with Procurement, Treasury, Engineering, Operations, and IT to ensure streamlined, end-to-end financial operations.
• Provide Treasury with accurate and timely data to support cash forecasting and payment planning.
• Build and maintain strong working relationships with vendors and internal departments.

ADDITIONAL RESPONSIBILITIES

Ensure the A/R team completes the following:

• Accurate and timely posting of customer payments (manual, lockbox, or electronic) to the general ledger and subledger systems.
• Daily reconciliation of payments to bank balances and transaction reports.
• Processing of ACH and ACC payments in alignment with billing cycles.
• Investigation, dispute resolution, and processing of returned items, with reinstatement of customer balances as appropriate.
• Review and processing of misapplied payments or credit transfers through appropriate systems.
• Research, approval, and processing of customer refunds via check or credit card.
• Timely reversal of credit card and e-check payments in customer billing systems, when required.
• Participation in month-end and year-end close activities, including accruals and reconciliations.
• Other duties as assigned.

EDUCATION AND WORK EXPERIENCE

• Bachelor’s degree in Accounting, Finance, Economics, or a related field, or an equivalent combination of education and experience.
• Minimum of five (5) years of experience in accounts receivable, finance, accounting, or shared services, including at least two (2) years in a supervisory role.
• Prior experience in A/R processes required; experience in Oracle, SAP, or Cayenta strongly preferred.
• Demonstrated success in implementing process improvements within a finance environment.

 KNOWLEDGE, SKILLS, AND ABILITIES

• Strong working knowledge of U.S. GAAP and A/R best practices.
• Proficient in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Exceptional analytical, organizational, and problem-solving skills.
• Strong communication and interpersonal abilities with the capacity to collaborate across teams and levels.
• Ability to manage competing priorities and thrive in a dynamic, fast-paced environment.
• Experience navigating change and supporting continuous improvement initiatives.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. 

Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.