Customer Service Representative - Military veterans preferred

Revolution Company


Customer Service Representative

US-TX-Kilgore

Job ID: 2025-2683
# of Openings: 1
Category: Customer Service
Kilgore

Overview

The perks of working here

We’re committed to providing our employees with meaningful benefits and real opportunities.  

• Competitive Pay
• Good Benefits including:
  • Medical
  • Dental (with orthodontic)
  • Disability
  • Vision
  • Life insurance
  • 401K with company match
• Attendance Bonuses
• Paid Meal Breaks
• Merit Increases
• Paid Time Off (PTO) and Paid Holidays
• Growth opportunities in a stable and safe work environment
• Collaborative and positive team culture
• Up to $1,000 in potential bonus opportunities

Revolution Company, is now hiring for a Customer Service Representative position in Kilgore, TX. This role will provide sales support to broker representatives, customers, and distributors in conjunction with their respective Regional Sales Director(s). The ideal candidate has excellent communication, problem-solving, and time management skills. The successful candidate will be a motivated individual who has strong attention to detail with a high level of independent analysis requiring initiative and judgment.

• Able to explain Revolution’s production and printing capabilities and make product recommendations for both TX and CA locations
• Ability and drive to learn many aspects of Revolution including accounts and ERP systems for both CA and TX locations
• Understand products, service, and Revolution’s unique culture
• Ability to work cross functionally with all areas of department
• Serve as back up support for all team members
• Willingness to approach each call as an opportunity to share Revolution’s Value and Product line
• Ability to make sales and build excitement around product line
• Proactive problem solving in all areas of the department
• Discover and satisfy account needs
• Complete quote requests for customer from price sheets to internal quoting program
• Monitor and update special pricing and promotions for assigned accounts
• Receive and process daily purchase order as well as ensure they are processed accurately and released in a timely manner
• Able to work with customer online portals and EDI
• Able to work with all other departments including but not limited to Accounting, Pre-Press, Art Department, Quality, and Shipping.

• AA Degree and/or equivalent business related experience preferred
• 3+ years of experience in Customer Service
• Well organized and able to multi-task
• A strong communicator and willing to provide excellent service to customers
• Willing to make decisions, think clearly, analyze problems and implement effective solutions
• Honest, flexible, optimistic and a team player
• Eager to learn and advance in the company
• Proficient in MS Word and Excel

Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer – Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.

customer

PI275263748