Senior Director - NA Parts - Military veterans preferred

Alliance Laundry System LLC


Senior Director - NA Parts

US--

Job ID: 2025-4715
Type: Full-Time
# of Openings: 1
Category: Genuine Parts
Remote-USA

Overview

The Leader, Genuine Parts will be the chief architect of the customer's parts experience, driven by the ultimate mission of achieving "Zero Customer Downtime" for our end-users. This leader will achieve this by transforming the division from a support function into an entrepreneurial, P&L-driven business, and unifying the organization around the common goal of doubling its Gross Profit (GP), Revenue, Margin, and EBITDA by 2028. This is a role for a builder who will own the strategy, innovation, and operational execution required to create the industry's leading aftermarket experience.

• Act as the chief architect of the end-to-end customer parts experience. Obsessively map and improve the customer journey—from part identification and purchase to delivery and installation—with the ultimate goal of achieving "Zero Customer Downtime".
• Lead the Product Management and E-commerce functions to build digital solutions and product offerings that solve customer problems before they happen.
• Systematically identify, model, and build the business case for new business models, recurring revenue streams, and alternative routes to market to drive sustainable, long-term growth.
• Own and manage all aspects of the Genuine Parts P&L, providing leadership with sophisticated, data-driven financial analysis of performance, business plans, and strategic projects.
• Lead and develop the business unit team, fostering a culture of accountability, innovation, and unified, mission-driven purpose.
• Lead the unification of business strategy with sales execution by partnering with the Sales Leader to ensure go-to-market strategies for all products and channels are aligned with P&L goals.

Key Deliverables – Measures of Success:

• Assume full P&L ownership, driving the transformation of the Genuine Parts business into a high-growth, high-margin enterprise.
• Pioneer and scale new business models for the parts division, fundamentally shifting a portion of revenue from transactional to predictable, recurring streams (e.g., "Parts-as-a-Service" subscriptions, proactive replacement kits).
• Develop and execute a customer-centric 5-year product roadmap focused on solving downtime problems and expanding our portfolio with innovative new products.
• Establish a data-driven operating culture, leveraging analytics to optimize pricing, inventory, and the digital customer experience to drive profitability and market share.
• Evaluate, build the business case for, and launch new routes to market to expand our customer base and capture untapped revenue.

Education & Experience:

• Bachelor’s degree qualification in a relevant field; MBA strongly preferred.
• Demonstrated success leading the P&L of an aftermarket or B2B product business, ideally with revenue between $50m and $200m, with a clear path to scale.
• 7+ years of leadership experience in strategic product management, business development, and/or general management.

Skills & Abilities:

• Experience in business model innovation, including identifying and launching new products, channels, and recurring revenue streams.
• Deep financial and analytical acumen; demonstrated ability to use data to model new business opportunities, set dynamic pricing, and optimize a complex P&L.
• Entrepreneurial drive and a builder's mindset; a passion for creating market-leading customer experiences.
• Proven ability to unify cross-functional teams around a mission-driven customer vision, shared goals, and standardized processes.
• Strong strategic capabilities combined with a hands-on, executional mindset. High drive and low ego.

Alliance Team Members Demonstrate DRIVE:

• Dedicated: Follows through on commitments. Strong say/do.
• Respectful: Acts with integrity and values diverse perspective.
• Innovative: Always looking for a better way; leads change.
• Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
• Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.

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