Donation & Family Advocate - Military veterans preferred

Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


Donation & Family Advocate

US-OR-Portland

Job ID: 2025-35051
Type: Regular Full-Time
# of Openings: 1
Category: Hospital/Clinic Support
Portland, OR (Marquam Hill)

Overview

On-Site Donation Advocacy and Family Support:

• Serve as liaison between donor families, physicians, and hospital staff to facilitate the organ donation process with care and professionalism alongside CLA staff throughout the donation case.
• Collaborate with hospital teams and clinical colleagues to ensure a seamless, multi-disciplinary approach to the donation process.
• Proactively work to foster a positive donation culture in hospitals by building relationships with key stakeholders and advocating for best practices.
• Rotate 24-hour call responsibilities with team of Donation & Family Advocates, which involves rapid multimodal transportation to provide on-site support for donor families at hospitals throughout CLA’s service area as needed
• Provide sensitive, high-quality bereavement support to families while helping them understand and navigate donation options with respectful consideration of culture, beliefs, trauma, and grief process.
• Collaboratively assesses appropriate timing to educate potential donor's next-of-kin (NOK) about donation options, status of donor designation, or opportunity to authorize donation while leveraging active listening skills to guide families through critical conversations in high-pressure environments.
• Facilitate authorization or disclosure (first-person authorization) with legal NOK and accurately conducts a donor risk assessment interview with identified surrogate of the potential organ donor.
• Adapt to dynamic and emotionally intense situations, maintaining professional boundaries while offering empathetic, informed guidance. 
• Completes accurate and timely documentation of donation related activities, including but not limited to post-donation family and professional outcome feedback.

Donation Advocacy and Hospital Support:

• Ensures effective communication, process coordination and collaboration with hospital partner staff including nurses and physicians, CLA colleagues and administration, and partner agencies.
  
• Maintains current understanding of individual hospital cultures, policies and best practices.
  
• Serves as an in-person consultant, educator and content expert to healthcare partners for duration of call shift and case activity. Responsible for onsite/real time troubleshooting, problem solving and relationship building.
• Coordinates accurate and timely feedback with the hospital development department to ensure continued collaboration and successful interactions with hospital partners.

Department Support, Education and Collaboration:

• Maintains awareness of current active referrals and pending case activity
  
• Collaborates with CLA Aftercare Department to support the program and ensure a smooth transition from hospital family care to the aftercare program.
  
• Supports hospital development team in the participation of post-case reviews, hospital new employee orientation lectures, and task force committee presentations. Assists in the development and participation of annual strategic planning.
  
• Collaborates with OPC colleagues, Manager of Family Services, and Clinical Managers to serve as a content expert for presentation of case reviews and education opportunities to entire CLA staff.
  
• Participates in departmental on-going education opportunities and serves as a support resource in the onboarding of new Donation & Family Advocates and OPC staff.
  
• Maintains current knowledge and understanding of best practices in the donation and transplantation industry.

Other duties as assigned

Education:

• Bachelor's degree from a four-year accredited college or university in biologic or social sciences, or equivalent
  relevant experience may be considered. 

Experience:

• Two years’ experience in healthcare marketing, sales, hospital settings or specific experience working with
  bereaved individuals and/or families.
• Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources as necessary. 

Job Related Knowledge, Skills and Abilities (Competencies):

• Must be compassionate, conscientious and ethical with strong interpersonal skills to deal effectively with conflict resolution, donor families in crisis and a variety of medical professionals.
  
• Ability to persist in situations dealing with intense emotions, diverse cultures and interpersonal dynamics on a regular basis.
  
• Flexibility with unpredictable work schedule: ability to take extended call, be out of town overnight for multiple days, function for extended hours and work productively both independently and as a
  team participant.
  
• Self-starter, resilient, strong, socially intuitive, self-aware and detail oriented.
  
• Must be an excellent communicator, both written and verbally, and able to communicate clearly with sensitivity to the context of conversation and audience participating.
  
• Operating knowledge of computers and a minimum basic level skills in Microsoft Outlook, Word, Excel and other comparable software programs and Apple iPhones required for fulfilling job duties.

• Licensed Clinical Social Worker (LCSW)
• One or more years working in an OPO in family support, aftercare or hospital development
• Bi-lingual, preferably Spanish speaking

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