IT Endpoint Technician - Military veterans preferred

Surveying And Mapping, LLC


IT Endpoint Technician

US-TX-Austin

Job ID: 25-7089
Type: Regular Full-Time
# of Openings: 1
Category: Information Technology
Austin

Overview

For over thirty years, SAM has built a reputation as a trusted, knowledgeable, and innovative partner. Our licensed professionals transform petabytes of complex spatial data into intelligent insights in a holistic Managed Geospatial Services™ (MGS™) framework. As North America's premiere MGS™ company, SAM provides practical, precise, and high-fidelity solutions designed to enhance decision-making, mitigate risks, achieve strategic objectives, and drive costs out of our client's business. Our vision is to advance spatial data acquisition, improve analysis capabilities, and develop predictive analytics to redefine and transform how infrastructure assets are developed and managed throughout their lifecycles.

The IT Endpoint Technician will be a member of the IT team and will primarily be focused on handling equipment provisioning and de-provisioning.

• Image and deploy computers and peripherals
• Assist with maintaining images, windows updates, deployments and driver updates
• Computers and peripheral troubleshooting
• Technical Support - Provide phone, remote and onsite technical support for computers, printers, phones and users as necessary
• Install and troubleshoot:
  • Desktops, Laptops and tablet computers
  • Printers, plotters, copiers and scanners
  • Cellular phones and tablets
• Ability to manage provisioning, tracking, de-provisioning and usage reporting of equipment
• Assist with managing KACE, MDM, DDS, and other asset management systems
• Manage and utilize inventory of on hand spare equipment for quick user turnaround
• Logistics of IT equipment via various couriers
• Manage the repair or replace (RMA) defective computer equipment with IT vendors
• Assist in creating and maintaining documentation and standards related to IT processes and procedures
• Perform other duties or special projects as requested related to area of responsibility
• Supports the Company to achieve its vision and mission, while successfully practicing its core values related to employees, ethics, operational excellence, safety, integrity and corporate social responsibility
• Work with small team in energetic professional environment
• This position does not have supervisory responsibilities

• 2 to 5 years’ experience working on an IT team in a multi-office environment
• Experience with the following technologies:
  • Understanding of computer imaging
  • Windows Desktop Operating System
  • User provisioning and de-provisioning processes
  • PC hardware repair
  • Installing, patching, uninstalling other applications
• CompTIA A+ preferred

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