We’re expanding our luxury showroom presence with a brand-new location opening in Troy, Michigan this fall—and we’re looking for a dynamic Showroom Consultant to support both our established Wixom showroom and the new Troy location. In this dual-location role, you’ll connect with design-focused clients and industry pros, juggling quotes, coordinating flawless deliveries, and offering polished, design-savvy support. If you have a passion for exceptional service, beautiful products, and creating memorable customer experiences, we’d love to meet you!
Join the team that has been powering growth and an excellent reputation for over 60 years!
Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principals, building partnerships that foster teamwork, and striving for continuous improvement.  We are dedicated to fairness integrity, and respect.
What We Offer:
- Competitive compensation & benefits package, including spiffs and commission.Â
- 5 different lines of business and 2 subsidiaries that provide company stability through diversification.
- Professional development opportunities to support your growth.
- A collaborative and inclusive work environment that values your contributions.
- The fun challenge of working in a fast-paced, multi-location, diverse business function environment.
Essential Responsibilities:
- Deliver an outstanding customer experience by consistently exceeding expectations.
- Assist walk-in showroom customers and respond to incoming calls with professionalism and product knowledge.
- Provide timely support and solutions for service-related inquiries.
- Accurately track quotes, close active quotes, and manage additional sales opportunities.
- Oversee bids, open orders, and shipping logistics to ensure on-time and efficient delivery.
- Stay current on showroom product offerings and industry trends through continuous training and education.
- Resolve customer issues with a solution-focused approach that prioritizes satisfaction.
- Drive new business by reaching out to builders, designers, architects, and other potential clients.
- Achieve or surpass sales and profit margin targets through strong relationships and excellent service.
- Maintain showroom standards by keeping displays, product information, and literature updated.
- Engage in showroom promotions, sales events, and professional development opportunities.
- Participate in team marketing efforts, including community events, philanthropic activities, and showroom-hosted gatherings.
- Represent Etna and Infusion Showrooms as a knowledgeable and enthusiastic brand ambassador.
- Meet or exceed expectations set by showroom best practices and mystery shopper evaluations.
- Maintain regular, dependable attendance.
- Follow all safety protocols and promote a safe working environment.
Knowledge, Skills & Abilities:
- High school diploma or equivalent
- In-depth knowledge of company products and their applications.
- Exceptional interpersonal and customer service skills with the ability to communicate, sell, and collaborate effectively.
- Highly organized with strong administrative skills and attention to detail.
- Ability to engage clients with enthusiasm and guide them toward the right solutions.
- Maintains a polished, professional appearance in alignment with the company’s dress code.
- Flexible availability, including occasional evenings, weekends, and overnight travel as needed.
- Proficient in reading and interpreting technical documents, manuals, and procedures.
- Strong math skills, including the ability to calculate margins, discounts, interest, and percentages—with or without a calculator.
- Proficient in Microsoft Office and Eclipse software.
- Comfortable using standard office equipment.
- Skilled at juggling multiple tasks and deadlines, with the ability to stay calm and adaptable in changing situations.
Education & Experience:
- High school diploma or equivalent.
- Retail sales or plumbing showroom sales experience is preferred.Â
Physical Demands & Working Conditions:
The physical requirements outlined below represent those necessary to perform the essential duties of the role. Reasonable accommodations may be made to support individuals with disabilities.
- Frequent use of hands and fingers for handling, reaching, grasping, talking, and hearing.
- Regular movement including sitting, standing, and walking throughout the workday.
- Occasional climbing, stooping, crouching, kneeling, and lifting or carrying items up to 25 pounds.
- Must be able to perform duties in a consistent state of alertness and always prioritize safety.
- Visual requirements include the ability to see clearly both up close (within 20 inches) and at a distance (20 feet or more), along with depth perception and color differentiation.
- Work is primarily performed indoors in a moderately noisy environment.
- Must be able to pass a substance abuse screening.
We are an Equal Employment Opportunity/Affirmative Action Employer. #IN23
