Job TitleAdministrative Support Associate IRequisition NumberRE50881Working TitleDepartment Name3J540:EmploymentWork LocationLexington, KYGrade Level41Salary Range$15.83-25.30/hourType of PositionStaffPosition Time Status Full-TimeRequired Education
AA
Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience
3 yrs
Required License/Registration/Certification
None
Physical Requirements
The essential job functions of this position require you to: communicate and build working relationships with staff, faculty and candidates; abide by University guidelines; maintain confidentiality; prioritize and manage work effectively; provide exceptional customer service and positively represent the university; ensure work is detailed, accurate and completed in a timely manner; perform work in a sedentary or standing position for long periods of time; interact with individuals from various levels throughout the university and educate others on employment processes and work successfully in a team as well as independently.
Shift
Monday–Friday from 8:00am – 5:00pm (40 hrs/week)
*This is a fully on site position.
Job Summary
The Administrative Support Associate I in Human Resources Employment is part of a collaborative team working in a fast-paced environment to provide exceptional customer service to job applicants and university hiring officials. This position will be responsible for providing technical and administrative support to the Career Employment team. Technical support will encompass several systems including UK’s employment system, the Integrated Employment System/applicant tracking system.
Responsibilities will include:
- initiating hiring proposals
- reviewing and approving payroll authorization forms
- completing 6-month holds
- reopening positions
- reactivating applications
- fulfilling requests for personnel file reviews
Administrative support will include, but is not limited to:
- conducting research
- coordinating materials for interviews or training sessions
- managing department purchases and processing payments
- communication with applicants and hiring officials
- other requests needed by the Career Employment team and HR Employment leadership
This individual will support the Customer Service team by:
- promptly and enthusiastically answering phone calls received from the HR Employment automatic call distribution phone system and own phone line
- effectively referring customers to appropriate area of HR
- providing front line customer service to walk-in traffic when needed and/or requested
- being responsible for successfully assisting all customers, which can include, but is not limited to:
- completing I-9 forms and other new hire paperwork
- facilitating general HR inquiries and ensuring appropriate guidance
- completing opening and closing procedures when needed
This position will complete assigned tasks per department standard operating procedures, related UK policy and procedures, and relevant state and federal employment laws. This role will contribute to the continuous improvement of department services and the division’s reputation by actively engaging in work teams and projects, identifying potential areas for improvement, and assist in developing employment resources for both applicants and hiring managers.
Skills / Knowledge / Abilities
We are seeking an individual with initiative, superior customer service focus, team orientation, excellent written and oral communication skills and the ability to build strong working relationships. A successful candidate will also have technical knowledge, the ability to multi-task with a strong emphasis on accuracy and attention to detail. Solid time management, problem solving, critical thinking, follow-through, stress tolerance, planning, and organizational skills are all critical to success in this position. A high level of respect for confidentiality is essential.
Does this position have supervisory responsibilities? NoPreferred Education/Experience
Experience working in a high volume, fast-paced human resources environment.
Deadline to Apply07/20/2025Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Required fields are indicated with an asterisk (*).
Equal employment opportunity, including veterans and individuals with disabilities.
