Location: Remote
Department: Donor Center
Job Type: Full-Time
Clinical Classification: Non-Clinical
Shift: Varies, Overtime as needed; Essential Personnel
LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.
LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (OPO) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.
How you will contribute to LifeNet Health's success:
The Donation Coordinator provides accurate, efficient, and timely donor referral and screening services for its stakeholders such as, tissue recovery agencies, referring hospitals, client Organ Procurement Organizations (OPOs), partner eye banks, Medical Examiner offices, and funeral homes. Provides customer service to callers and determines preliminary donor eligibility for potential clinical and/or research donors. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service. provides grief support to potential donor families while also advocating for donation via phone calls. Initiates contact with the legal next of kin according to the UAGA hierarchy and leads a supportive discussion and interview process regarding donation.
What you'll do:
- Screening and Logistics: Accurately and effectively evaluates information for preliminary donor eligibility, including relevant medical records, clinical course, hemodilution assessment, medical history, and behavioral risk assessment information for initial donation suitability. Arranges transportation of approved donor tissues from contracted procurement agencies and communicates arrangements according to established protocols. Works directly with multiple courier services to ensure the timely pick-up and arrival of all shipments through accurate logistics and reporting. Collaborates with key internal and external stakeholders to ensure a positive customer service experience.
- Donor Referrals: Accurately identifies and processes all potential organ, tissue, and eye referrals and tissue screenings to maximize donation opportunities from referring agencies.
- Triage and Escalations: Assesses incoming calls and electronic communication from internal/external partners; prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. Collaborates with key internal and external partners to ensure a positive customer service experience
- Donation and Grief Support: Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/ research/education). Approaches for donation opportunities telephonically and effectively completes required paperwork without error (e.g. Authorization/ Disclosure/DRAI/ adjunct forms, etc.). Completes a thorough and conscientious Donor Risk Assessment Interview (DRAI) with the most appropriate historian. Follows all communication protocols to ensure effective interactions with Donor Center teammates and stakeholders, including but not limited to Funeral Homes, Medical Examiners, donor families, and Hospital Staff.
What you'll bring (Minimum Requirements):
- High School Diploma or GED
- 3 years' work experience as an EMT, hospital corpsman, ER, RRT, ICU tech or equivalent health care experience, or dispatch for emergency services
Preferred
- Associate degree – Allied Health, Life Sciences, or Related (to include EMT, LPN, Hospital, Paramedic, RNs, Respiratory Therapist, or Corpsman)
- CTBS Certification
- 3 years' work experience in Tissue Banking, Medical Device, Organ Procurement or related industry
These would be nice too (Knowledge Skills and Abilities):
- Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communicate with key stakeholders including donor families, key internal and external partners, and executive leadership.
- Critical Thinking/Decision Making: Ability to review and interpret complex procedures, practices, and policies real-time while applying to each unique potential donation opportunity. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Interpersonal Skills: Possesses a strong skill set in emotional intelligence including emotional awareness, self-regulation, empathy, and effective relationship building.
- Data Entry and Typing: Ability to listen and efficiently type critical data points into multiple electronic platforms (e.g. Donor Management System, Donate Life Registry websites, SAP, external partner order entry platforms, etc.). Proficient typing skills of 40 words a minute.
- Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams
- Technology and Virtual Competency: Ability to easily navigate basic troubleshooting and operations of all provided technology including but not limited to laptops, cell phones, online data management platforms, multi-factor authentication systems, and software associated with day-to-day functions.
- Attention to Detail: Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery
- Teamwork: Demonstrates effective collaboration with internal/external teams through persuasive communication, proactive approach to problem-solving, adept at contributing to workflows seamlessly to achieve collective success.
- Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
Why work at LifeNet Health?
We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won't find another company with a culture as strong as ours.
- 403(b) and Profit-Sharing Plan
- Affordable medical, dental, and vision coverage
- Corporate-sponsored events
- Work-life balance with generous paid time off to include vacation time, sick days, and paid holidays
- 18 vacation days
- 9 sick days
- 7 paid holidays
- 2 floating holidays
- Tuition reimbursement
- Personal career, skill, and leadership development opportunities
- Wellness Program (gym reimbursement, monthly wellness seminars, mental health toolkit, financial resources, and much more)
- Employee Assistance Program (EAP) for employees and members of their household
- Dedicated and passionate co-workers
SALARY: $20.36 - $42.43/hour*
The pay rate for the successful candidate for this remote role will depend on the candidate's qualifications, prior experience, and geographical location. The pay range for this position is $20.36 hourly (entry-level qualifications) to $42.43 hourly (experienced in this role). This position is also eligible for an annual bonus based on certain criteria being met. Actual compensation may be higher based on the successful candidate's knowledge and experience.
*For candidates who reside in Washington state, the pay range for this position is $20.36 hourly – $42.43 hourly.
All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.Further, nothing in this posting is intended to alter the at will relationship of a successful candidate and this posting does not constitute a specific promise.
LifeNet Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.We maintain a drug-free workplace and perform pre-employment substance abuse testing.
