Customer Resolution Specialist - Military veterans preferred

Advanced Drainage Systems

EEO Statement:

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Customer Resolution Specialist

US-OH-Hilliard

Job ID: 2025-19564
Type: Regular Full-Time
# of Openings: 1
Category: Order Management
Remote - OH

Overview

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.

Responsibilities

The Credit Entry Specialist provides a solution based service to our valued customers.  A successful individual will be able to multi-task in a fast paced environment with professionalism and efficiency.  This position requires a highly motivated team player willing to go above and beyond.

 
 Primary Job Responsibilities:

 

The responsibilities of this position include, but are not limited to:

• Enter and process all valid credit requests received from Plants, CSRs and Sales
• Issue credits as needed for customers, sales, plant and CSRs in Oracle
• Research and follow up on all credits issued by running open order reports, tracking down responses to questions, getting appropriate approvals and validating the credit is needed. 
• Work with the plants and yards in territory to assure credits are being issued in a timely manner by monitoring the open order report and checking with customers and plants on old RMA’s. 
• Assist CSRs when needed for credits 
• Report any potential wrong doings by any individuals working for or doing business with ADS to the Customer Service Manager
• Create solutions when issues arise with processing credits and provide suggested improvements to the process
• Back up the Deduction Specialist in credit entry as needed
• Company Job Responsibilities
• Adhere to ADS guiding principles of honesty, professionalism, and core values
• Maintain confidentiality of al trade secrets and other company/customer information
• Follow all company procedures and policies

 

Job Skills: 

This position should possess the following skills/knowledge:

• Strong oral and written communication  
• Typing/ 10-key
• Strong computer skills 
• Data Entry
• Strong analytical and problem solving skills

Educational Requirements and Preferred Experience:

• High School Diploma or equivalent
• 2+ years of prior Customer Service or similar experience 
• Prior experience with Oracle and Windows XP and Microsoft Office is preferred

 Physical Requirements:

• Ability to sit for long periods of time.

Leadership Competencies



EEO Statement

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

EEO StatementADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.



Equal employment opportunity, including veterans and individuals with disabilities.

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