*The schedule for this position is: Monday-Friday 5:00pm-2:00am*
Extended Coverage Customer Service Account Managers are responsible for the management of business from an assigned customer base and are responsible for the daily hands-on task of meeting customer satisfaction along with driving revenue growth.
Responsibilities
- Collaborate with Planning and Fleet Management to maximize utilization and revenue.
- Meet specific assigned load count goals to drive company revenue growth.
- Solicit freight from assigned customer base via phone and email.
- Monitor and report on customer commitments to ensure commitments are met.
- Ensure customers with drop pools have sufficient equipment to meet demand.
- Monitor and trace shipments to ensure loads are running on schedule.
- Provide proactive communication in the event a delay occurs that would affect meeting service requirements.
- Ensure all pertinent load information is gathered and stored within the system accurately.
- Research and record accurate service data to be sued in presentations for internal reporting along with external reporting to customer.
- Coordinate with Sales, Planning and Fleet teams to ensure load plans are executed and customer expectations are met.
- Maintain data integrity in all programs while managing daily responsibilities.
- Cross train within the Extended Coverage team.
Knowledge, Skills, and Abilities
- Excellent communication skills a must; verbal and written.
- Efficient understanding of Microsoft Office (Outlook, Word and Excel).
- Ability to manage competing priorities in a fast paced and demanding environment.
- Highly Organized and able to make decisions with good discernment.
- Ability to work independently with minimal supervision or function in a team environment sharing responsibilities, roles and accountability.
- Must be a team player.
- Have a good understanding of geography and interstate system in the United States.
- Be able to calculate transit and understand time zones.
- Adaptability and creative problem-solving skills are a must.
Education/Experience
- Bachelor’s degree in supply chain management, business or similar field required. 1 year of relevant work experience may be substituted for each year of education required.
- Prior customer service experience highly desired.
Competitive Compensation
We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.
- Pay Range: $45,007.59-$69,574.81
- Pay Grade: 7
- 401(k) Match: Build your future with our generous company match.
- Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:
- Medical, Dental & Vision Insurance
- Telemedicine Access
- Company-Paid Short & Long-Term Disability Coverage
- Health Savings Account (HSA)
- Company-Paid Life Insurance
Time to Recharge
We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:
- Generous Paid Time Off (PTO)
- Paid Company Holidays
- Time off to Volunteer
Culture-Driven Perks
We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:
- Casual Dress Code: Dress for your day.
- Tuition Reimbursement: Advance your education with financial support.
- Employee Discount Program: Exclusive savings on everyday essentials and more.
- Dependent Care Flexible Spending Account (DFSA)
- Adoption Assistance: Meaningful support for growing families.
- Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
- Pet Insurance: To protect your furry family members
Covenant Logistics is an Equal Opportunity Employer
Disability/Veteran
VEVRAA Federal Contractor
Equal employment opportunity, including veterans and individuals with disabilities.
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