Service Operations Administrator (JR_1041579) - Military veterans preferred

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The Service Operations Administrator will be responsible for all non-triaged ticket creation/handling, along with the auditing of all service transactions related to the support of customers. This includes ensuring tickets are efficiently dispatched to the field to meet SLA's, transactions are created to process request via Inhouse Repair (IHR) or Exchange, or tickets are created to document work performed by Technical Support. The Service Operations Administrator will also ensure that incoming field service, IHR/Exchange, and Technical Support transactions are audited prior to closure once the service has been provided. . The Service Operations Administrator will manage all coordination with our Logistics partners while monitoring stock volume and returns. Will maintain cross functional partnerships with multiple departments including, but not limited to Field Service, Tech Support, Customer Repair Center (CRC), Sales and Accounts Receivable.

For a complete list of responsibilities, qualifications, and job requirements, please follow the link to view the full job posting:

https://zeissgroup.wd3.myworkdayjobs.com/External/job/Dublin-CA-ZICC/Service-Operations-Administrator_JR_1041579