Call Center Representative - Military veterans preferred

Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


Call Center Representative

US-OR-Portland

Job ID: 2025-35110
Type: Regular Full-Time
# of Openings: 1
Category: Hospital/Clinic Support
Portland, OR (Downtown)

Overview

Call Processing/Paging (answering, screening, routing, paging etc.) 

• Use Information Systems for the following call types:
  • Informational
  • Emergent
  • After-hours clinic and/or healthcare support
  • Physician Advice and Referral Calls
  • On-call and paging support o Multiple marketing events for OHSU
• Provide information to callers, including directions, addresses and hours of operation 
• Paging appropriate personnel or on-call staff

Data Entry

• Assist departments with data entry for on-call schedules or paging status
• Change/check status/referal of pagers including forwarding calls from one pager to another and blocking pagers for vacations, in-surgery, unavailable, etc.

Emergent Call Processing 

• Answering, coordination, and communication of numerous emergency procedures and OHSU Alerts.

Other Duties as Assigned by Department

• Knowledge of the English Language sufficient for telephone communication. AND

• High School Diploma or GED, AND

• One year experience in a call/contact center, preferably in a medical or hospital setting with multiple information systems OR

• Two years of heavy volume, multi-phone use/environment with multiple information systems.

Job Related Knowledge, Skills and Abilities (Competencies):

• Must be able to type minimum of 40wpm with 95% accuracy
• Proven skills in effective multi-tasking in a high stress environment, using different types of technology to quickly and accurately process calls.
• Proven experience of customer service showing empathy, situational awareness, and understanding.
• Ability to maintain reliable attendance and punctuality as defined by ITG Attendance Policy.
• Must be able to perform the essential functions of the position with or without accommodation
  

• Experience with windows and/or PC-based software systems.
• Experience in hospital or medical setting.
• Previous experience with automated directory or paging system is highly desirable.
• Knowledge of medical terminology, skill in operating a computerized central communications system

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