Branch Support Clerk, Rio Bravo - Military veterans preferred

Job Title: Branch Support Clerk

Department: Branch Support

Reports To: Branch Support Supervisor

FLSA Status: Non-Exempt

Grade: 6

Summary 

The Branch Support Clerk supports branch operations and the multiple facets of Rio Grande Credit Union’s front-line operations. Cultivate a culture and environment to make members dreams come true.

Essential Duties and Responsibilities include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their supervisor/manager.

Support Duties 

• Mail Room - Completes all mail room functions: 90%
  1. Posting and processing all items sent to the credit union via USPS
  2. Organizing, separating, and sending out all interoffice bags according to the mail room procedures
  3. Completes returned mail retention to ensure the credit union remains in compliance
  4. Returned Mail – retain and add bad address flags
• Acts as a back up for deceased member situations including but not limited to:
  1. Communicating directly with members as needed
  2. Receiving initial notification and placing necessary information in the core processor.
  3. Emailing notification to necessary departments. 
• Safe Deposit Boxes
  1. Assists with review quarterly branch audits to ensure accuracy 
  2. Manage inventory in core processor as needed 
• Other
  1. Receive and process subpoenas with appropriate department
  2. Overdraft management (Strunk)
  3. Complete asset verification for incoming requests 
  4. Provide feedback to the Branch Support Supervisor in processes and training needs.

Member Service

• Come to work every day with a member focused passionate, and dedicated mindset
• Approach ever member situation from a caring, helpful, and openminded
• Proactively approach issues & offer creative solutions that will make doing business with RGCU easier
• Assists in any other areas as directed by the Branch Support Manager, AVP of Branch Administration, VP of Member Operations, Senior Management and/or President/CEO.
• Report all suspicious activity to the Risk Management department via the compliance group email.

Supervisory Responsibilities                                                              

This job has no supervisory responsibilities.

Competencies                                                        

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Responds well to questions.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attention to Detail - The ability to process detailed information effectively and consistently. Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                            

Experience- Up to 6 months of related experience.

Education- Has a high school degree or equivalent.

Language Skills                                                      

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals such as Standard Operating Manuals (SOPs).  Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public.

Mathematical Skills                                                             

Ability to calculate figures and amounts such as discounts, interest, amortizations, proportions, percentages, cash flow, net present values, and depreciation.  Ability to apply concepts of basic algebra and arithmetic.

Reasoning Ability                                                   

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills                                                     

To perform this job successfully, an individual should have knowledge Symitar's; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds. 

Work Environment 

The work environme­­nt characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually noisy.

Rio Grande Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.