Manager Outpatient Therapy Services - Military veterans preferred

Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


Manager Outpatient Therapy Services

US-OR-Portland

Job ID: 2025-35144
Type: Regular Full-Time
# of Openings: 1
Category: Management/Supervisory
Portland, OR (Waterfront)

Overview

Customer Service:

• Maintains high quality customer service to both external customers (patient, referring providers, insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry
• Ensures prompt and professional communication efforts, crisis management and conflict resolution skills
• Facilitates positive intra-organizational relationships through joint projects 
• Responds pro-actively in standard complaint processing
• Demonstrates flexibility through patient care coverage in departmental service needs

Personnel Management

• Directs supervision of all therapists. Interviews, hires, orients, and trains employees under own supervision
• Coordinates with Human Resources for recruitment and required processing of position changes
• Communicates performance expectations, develops work plans and takes disciplinary actions for performance issues
• Monitors successful completion of competencies, proposes salary increases, assigns and approves work
• Prepares and communicates productivity documents to department director.  Problem solves and provides follow up to improve variances 
• Assists employees with problem identification and resolution
• Builds and supports staff engagement

Finance and Budget:

• Prepares & monitors budgets
• Maintains equipment and space inventories
• Maintains working knowledge of rehab specific billing processes, coordinating changes to ensure appropriate patient and payer billing

Clinical Applications

• Monitors scheduling, patient volume and flow and patient provider’s time utilization
• Investigates patient and provider complaints
• Demonstrates knowledge of national and state practice acts and Oregon Administrative Rules
• Provides direct clinical evaluation and treatment services up to eight (8) hours each week, as needed and in alignment with the individual’s goals
• Exhibits clear understanding of Medicare guidelines for therapy services
• Demonstrates continuing education in personnel management and appropriate clinical skills.

Other Duties as Assigned

• Masters Degree
• Physical, Occupational or Speech Therapist with current Oregon licensure; PT or OT preferred;
• 5 years experience in the field of physical therapy or occupational therapy and at least 3 years in a supervisory role.
• Valid licensure and certification in Physical Therapy, Speech-Language Pathology or Occupational Therapy

Job Related Knowledge, Skills and Abilities (Competencies):

• Experience in the management of therapy staff including training, promoting and disciplining;
• Excellent interpersonal and written communication skills;
• Strong skills in problem solving, prioritization, decision making and time management;
• Understanding of therapy team dynamics and ability to positively impact the work environment;
• Adept with computer applications

• Experience in a union environment

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