Technical Support Specialist level 2 (JR_1041918) - Military veterans preferred

2025-07-18
ZEISS (www.zeiss.com)
Computers/Information Technology

$63,000 - $79,000 /yr

  full-time   employee


Maple Grove
Minnesota
United States

How many companies can say they've been in business for over 175 years?!

Can be located in the Maple Grove, MN or Wixom , MI areas

Here at ZEISS, we certainly can! As one of the pioneers of science, ZEISS handles the everchanging environment of our fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and with over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

-Customer Support
-Interaction with customers requesting support for unplanned services
-Provide expert advice by defining problem statement and solution path.
-Identify the most suitable service engineer, tools, test equipment and parts for a given problem.
-Employee Support
-Interaction with service engineers remotely or onsite to provide technical advice and support.
-Secure expert advice via 2nd and 3rd level global support structure and monitor the service call until repair service is finished.
-Provide technical training and expertise on products as requested.
-Support projects and retrofits, including RFQ, site surveys, installation and final acceptance as required.
-May provide training
-Product and Department Support
-Implement and introduce new products (e.g. CMM, SFG, PCI) to the field including development of service documentation and training as needed.
-Report on all products and point out possible problems and potential pitfalls of the product.
-Collaborate with R&D and product management on product improvements. Report on all product, field and quality issues.
-Provide technical information and reports that will be used as the basis for technical updates and bulletins on products and product issues.
-Support the Tool Logistic Coordinator in purchasing and calibrating service tooling
-Track and participate in all ISO 9000 procedures and internal audits.

For a complete list of responsibilities, qualifications, and job requirements, please follow the link to view the full job posting:

https://zeissgroup.wd3.myworkdayjobs.com/External/job/Minneapolis/Technical-Support-Specialist-level-2_JR_1041918