Technician Interaction Center Agent (JR_1041919) - Military veterans preferred

How many companies can say they've been in business for over 175 years?!

Here at ZEISS, we certainly can! As one of the pioneers of science, ZEISS handles the everchanging environment of our fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and with over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The Technician Interaction Center Agent serves as a single point of contact in a call center environment to all field service technicians. His / her primary role is to ensure internal customer satisfaction by effectively screening and logging all incoming inquiries from the field, providing basic support and routing them to the appropriate person or qualified team for 2nd level technical support. Position will mainly be remote with occasional need for visit and training in the office at Maple Grove, MN or other US locations. Great role for Field Techs looking to step back from heavy travel environment.

For a complete list of responsibilities, qualifications, and job requirements, please follow the link to view the full job posting:

https://zeissgroup.wd3.myworkdayjobs.com/External/job/Minneapolis/Technician-Interaction-Center-Agent_JR_1041919-2