Customer Administrative Supervisor - Military veterans preferred

COMTECH TELECOMMUNICATIONS

Title: Customer Administrative Supervisor

Department: Customer Support

Revision Date: 3/31/25

FLSA Status: Non Exempt

Location: Chandler AZ

Level: S5

Company Overview

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.

We’re seeking curious, growth-minded thinkers to help shape our vision, structures, and systems; playing a key role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

Purpose:

The Customer Administrative Supervisor is responsible for Customer Support Administration and Supervision of Incoming Inspection personnel. This position will manage the administrative scheduling and paperwork of CS/IQ through internal and customer contacts, to include DCMA and source inspection scheduling, as well as being responsible for day-to-day supervision of the inspection incoming material at Comtech Satellite Network Technology incorporated.

Responsibilities:

• Process RMA requests in M2k received via web or e-mail
• Receive incoming calls to the Customer Service Department and supply customers’ status on Return Material Authorizations (RMAs) via e-mail or phone calls
• Create RMA Route for different customer material (Contract Manufacturing Units, Government units etc).
• Receive RMA’s from Receiving. Receive units in M2K Open DSO work orders.
• Allocate parts needed for DSO Work Orders, verifying and entering repair details in the DSO entry screen for all Contract RMA’s.
• Enter Warranty Repair sales orders and verify proper approvals. Review purchase orders, verify credit terms, special terms & conditions, ship to and bill to addresses, etc.
• Collect repair charges for non-warranty repairs received without PO or pre-payment.
• Process Credit Return requests, finance approvals, receipts and inventory transactions, Provide Wire Transfer Information or Credit Card Form and Pro-Forma invoice and Process non-warranty payment information in accordance with Finance procedures.
• Provide Customer Satisfaction Survey and Out of Box Failure reports for Sales and RMA’s to management monthly.
• Scan documents into Filebound software.
• Responsible for the supervision of all incoming inspector personnel by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Responsible for maintaining and applying timekeeping and payroll functions.
• Help maintain a clean and safe work environment within a high-volume receiving area.
• Other duties may be assigned with additional qualifications as needed.

Skills:

• Able to manage time and deadlines while keeping priorities in mind.
• Able to effectively manage/support small team with professionalism and tact.
• Able to follow verbal and written work instructions to support functional goals with minimal supervision or guidance.
• Able to effectively present information in one-on-one and small group situations to customers and other employees of the organization and to write detailed correspondence effectively.
• Available to work overtime, including weekends as necessary to meet customer and manufacturing demands for on time shipments.

Requirements:

• Prefer five to seven years’ experience working in a manufacturing-related customer service environment.
• Must be able to work in a manufacturing team environment, behave in a professional manner avoiding conflict and providing exceptional internal and external customer service.
• Experience using a personal computer and have a working knowledge of Microsoft software including Windows & Office.
• Associate degree or equivalent technical or military training.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law. 

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