Senior Collateral & Insurance Processor - Military veterans preferred

Senior Collateral & Insurance Processor

CLASSIFICATION: Non-exempt

REPORTS TO: Collateral & Insurance Manager

JOB DESCRIPTION

Summary/Objective

The Senior Collateral & Insurance Processor is responsible for ensuring the accurate, timely, and compliant tracking and maintenance of collateral documentation and insurance for the Bank’s loan portfolio. This position serves as a subject matter expert and escalation point within the department and will assist in mentoring junior staff, improving internal controls, and optimizing workflows related to collateral perfection and insurance compliance.

Essential Functions
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Perform complex collateral processing tasks, including the intake, review, and validation of loan collateral documents such as Deeds of Trust, Final Title Insurance Policies, Title Opinions, UCC filings, and vehicle titles.
2. Conduct thorough reviews of insurance policies (hazard, flood, auto/equipment) to ensure appropriate coverage, naming conventions, and compliance with Bank policy and regulatory requirements.
3. Manage updates and exception tracking in the Bank’s core system (Silverlake) and document imaging system (Synergy) with a high degree of accuracy.
4. Lead weekly insurance reporting reviews and assist with resolving exceptions and discrepancies in a timely manner.
5. Serve as a point of contact for escalated inquiries from borrowers, lenders, and insurance agents.
6. Monitor and initiate UCC continuations and terminations, ensuring filings are properly perfected and up to date across multiple states and jurisdictions.
7. Process collateral releases, including UCCs, vehicle titles, and mortgage releases, following loan payoffs and according to regulatory guidelines.
8. Review force-placed insurance situations, recommend placement when required, and work closely with the third-party provider to manage communications and exceptions.

Other Duties

1. Support departmental process improvement efforts, including updating standard operating procedures (SOPs), recommending system enhancements, and assisting with compliance audits.
2. Provide informal guidance and training to junior processors as needed.
3. Other duties as assigned.

Skills/Abilities

1. Excellent organizational skills and attention to detail.
2. Strong critical thinking and problem-solving abilities, especially when resolving complex insurance or collateral discrepancies.
3. Effective written and verbal communication skills, including professional phone and email etiquette.
4. Working knowledge of loan documentation and lien perfection requirements.
5. Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with banking systems such as Silverlake, Synergy, and third-party insurance platforms.
6. Ability to work independently and prioritize multiple tasks in a deadline-driven environment.

Supervisory Responsibility

This position does not supervise others but serves as a resource and informal mentor within the department.

Work Environment

This job operates in an office setting, the opportunity to telework is not available.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners.  Office environment with job duties conducted via telephone, face to face meetings, and on the computer.  

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets.  This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

1. High school diploma or equivalent required; associate or bachelor’s degree preferred.
2. 3+ years of experience in collateral documentation, loan operations, or insurance tracking within a banking environment.
3. Experience with property and casualty insurance, lien perfection, and UCC filings across multiple states strongly preferred.
4. Experience with real estate-related documents, vehicle titles, and regulatory insurance requirements is required.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.   Duties, responsibilities and activities may change at any time with or without notice.