Customer Service Representative - Military veterans preferred

Mitchell International


Customer Service Representative

US-OK-Guymon

Job ID: 23-15817
Type: Temporary
# of Openings: 1
Category: Medical Services & Support
Mitchell International, Inc.

Overview

At Mitchell, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

• Works with Insurance customers via telephone or in written internet-based email or chat sessions.
• Provides claims support, including status updates, documenting claim details, high level valuation methodology, and resolving product/report issues. 
• Emphasis is on effortless experience, identifying opportunities for self-service options, and ensuring first contact resolution. 

Minimum Education:

High School or Equivalent

Required Skills and Experience:         

• 1 year of related experience
• Ability to type 35+ WPM
• Ability to navigate multiple systems and screens simultaneously
• Ability to research information using web- based tools
• Strong attention to detail
• Proficient grammar, sentence structure and written communication skills.

Desired Skills and Experience:

• Insurance claims and call center experience a PLUS!

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