2025-07-23 DHL (https://group.dhl.com/en.html)
Other
/yr
full-time
employee
Bengaluru India
Job Title
Security Manager
Function
Security
Reporting to
Branch Head
1. Purpose
Responsible for ensuring the physical security and safety of all shipments in the branch / various facilities under the branch
2. Key Responsibilities
Responsibilities
Operational
Ensure physical security and safety of all shipments in the branch / various facilities (Service Centers, Areas etc.) under the branch
Investigate cases related to loss, damage, pilferage, theft of shipments and misuse of credit cards in the branch
Ensure regular updation of SHIELD (online security module) and timely closure of investigation cases related to the branch in the system
Ensure safety of high value shipments in the branch through physical hand-over and take-over, sending pre-alerts, monitoring shipments in transit, educating customers on packaging etc. as per defined procedure
Ensure conduct of security checks on pickups done in the branch for dangerous goods/ banned items
Ensure conduct of security checks on all shipments received from cash customers in the branch
Conduct security verifications for all new branch customers prior to signing contracts
Ensure the physical security of all the Blue Dart facilities in the areas covered under the branch
Ensure the functioning of electronic security devices in the branch (CCTV, Access Control, Fire Alarms, etc)
Conduct regular security audits in the branch
Undertake pre-employment verifications and police verifications for all new joinees including PDAs in the branch
Conduct security orientation and training for all employees in the branch
Ensure safety of the branch through regular conduct of electrical audits, fire-safety audits etc
Conduct various safety training programs for branch employees including emergency response procedures, mock fire-safety drills etc
Ensure communication of the safety related policies and procedures to all branch employees
Maintain relationships and liaison with various regulatory bodies in the areas covered under the branch
Liaise with the local police for smooth operations of delivery /network vehicles during day time
Conduct regular trainings of security guards in the branch
3. Key Result Areas and Key Performance Indicators
S.No
Key Result Areas
Key Performance Indicators
1.
Ensure Shipment Security in the branch
·    % Damaged shipments, missing/ pilfered shipments in the branch
·    Number of theft/ pilferage cases involving high value shipments in the branch
·    % closure of security related cases (Cases of thefts, damages, pilferages etc) in branch
2.
Adherence to timelines and SOPs
·    % adherence to defined timelines/ TATs in the branch for * Updation and closure of cases in SHIELD * Conduct of pre-employment verification * Conduct of client verification
·    Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in the branch
3.
Safety Coverage
·    % coverage of locations in the branch (as per plan) in terms of * Safety Drills * Safety Audits * Security Orientation and Training * Electrical audits
4.
Ensure Performance Driven Culture
·    Adherence to Performance Management system timelines and guidelines
