Helpdesk Analyst II - Military veterans preferred

2025-07-23
Sterling Construction Company, Inc.
Other

/yr

  employee   contract


Frederick
Colorado
80504
United States


Sterling Construction Company, Inc.


Location: Frederick, CO

Pay Range: $30.00 - $31.00

Salary Interval: Hourly

Application Instructions:

Sterling Infrastructure is looking for an experience Helpdesk Analyst in Frederick, CO!


Why Work Here?

At Sterling Infrastructures, we don’t just support infrastructure—we support people. As part of our IT team, you’ll be part of a collaborative, growth-minded environment where your technical skills directly support critical field operations. You’ll gain hands-on experience across a wide range of technologies, work with people at all levels of the business, and be empowered to own your work.

The Opportunity

We’re looking for a Helpdesk Analyst II to deliver responsive, first-level hardware and software support for users at remote offices and job sites. This role involves troubleshooting a broad range of end-user devices and network components while helping improve the overall support process and systems.



Position_Description :

What you will do:

  • Respond to technical support requests for PCs, laptops, mobile devices (iOS/Android), and tablets
  • Troubleshoot Windows 11, Active Directory, and common business applications
  • Provide basic support for network devices (routers, switches, access points, etc.)
  • Support and maintain workstation hardware, printers, and peripherals
  • Interface with users at all levels, from support staff to executives and vendors
  • Collaborate with internal IT teams and contribute to system/process improvements
  • Assist in maintaining documentation and participating in IT projects




Position Requirements :

What You Bring

  • A degree in Computer Science or 1+ year of equivalent IT support experience preferred
  • Technical knowledge of current protocols, Windows 11, Active Directory, and modern workstation equipment
  • Understanding of networking concepts and principles (wired/wireless)
  • Strong customer service, communication, and problem-solving skills
  • Ability to work independently in a fast-paced environment and follow established processes
  • Experience supporting routers, IP phones, printers, and wireless devices




Equal Opportunity Employer :

We are an equal opportunity employer: We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law.

#LI-AA1





Equal employment opportunity, including veterans and individuals with disabilities.

PI275973934

 

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