AV Field Engineer - Level 3 - Military veterans preferred

About Us:  

Avidex is a leading player in the audiovisual (AV) and information technology (IT) integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Audiovisual (AV) Field Engineer - III  to join our dynamic team in the Cary, North Carolina area.

What we offer:

• Competitive compensation plan.
• Health, dental, and vision benefits.
• 401(k) retirement plan with employer match
• up to 3 weeks of Vacation and 7 days of Sick time off, both prorated 
• 10 Paid Holidays
• 8 hours to volunteer on your favorite cause.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.

Position Summary: 

The Audiovisual (AV) Field Engineer - III is responsible for providing advanced technical commissioning support for audiovisual (AV) and information technology (IT) systems in the field. This role requires in-depth knowledge of audiovisual systems, including networking, audio and video equipment, and related software. The position also involves intermediate-level control system program editing with remote support. Success in this role requires strong attention to detail, punctuality, effective communication, and the technical skills necessary to ensure high-quality AV system commissioning and installation.

Requirements:

• High School Diploma or GED required; Associate degree or equivalent experience preferred
• AVIXA CTS certification required
• 6+ years of experience in technical AV/IT or field engineering support
• Proficiency in configuring and commissioning AV systems, including video displays, audio/video conferencing systems, and digital signal processors (e.g., Biamp, BSS, Crestron, QSC)
• Experience loading, testing, and editing control code and user interface files (e.g., Crestron, Extron, AMX)
• Working knowledge of AV programming languages and communication protocols (e.g., IP, RS232, USB)
• Strong computer skills across Windows and Apple operating systems
• Ability to configure wired and wireless TCP/IP networks
• Excellent communication, customer service, and organizational skills
• Willingness to travel and stay overnight as needed based on project requirements
• Comfortable working on varied job sites, including construction environments, and using standard hand tools and test equipment
• Ability to lift up to 50 lbs, climb ladders, and work in diverse conditions (e.g., tight spaces, varied temperatures)

Responsibilities:

• Provide on-site engineering support, including system configuration, programming, troubleshooting, and documentation
• Collaborate with project teams to prepare and review control system submittals
• Load, test, and adjust control code and user interface files, with remote support as needed
• Conduct system testing, commissioning, and punch list creation to ensure successful project completion
• Ensure systems meet quality standards and contract specifications for client acceptance
• Identify and communicate change order opportunities to project leads
• Maintain accurate field documentation and archive system configurations, code, and interface layouts
• Deliver system training to clients when required
• Mentor and support other AV Field Engineers as assigned, including new hire training
• Participate in safety meetings and adhere to OSHA and company safety protocols
• Attend required training and maintain relevant industry certifications
• Maintain a high level of billable project engagement by delivering engineering and technical services
• Perform additional related duties as needed

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.  We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.