Utah Transit Authority
JOB SUMMARY
Direct continuous communications, coordination, and facilitation of Flextrans bus operation, Lift Route Sector, and related support services to ensure ADA compliance, system safety, and reliability – including timely and efficient control of service provided to disabled customers. Make rapid, timely decisions that impact budget regarding most cost-effective use of current resources. Collect and distribute system-related data to all appropriate support departments.
MINIMUM QUALIFICATIONS – EXPERIENCE/EDUCATION/TRAINING
• High School Diploma or equivalent plus two years post-high school training or college education with emphasis on communications and/or business management, or related fields.
• Must have a valid Utah driver's license and be a safe driver with no more than 4 moving violations in the past three 3 years. Cannot have more than 1 violation of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years.
EXPERIENCE:
Internal candidates: Three years of acceptable UTA work history, demonstrated knowledge of UTA systems, and knowledge of Operations Department policies and procedures.
External candidates: Three years successful dispatching experience.
KNOWLEDGE:
• Excellent verbal communication skills.
• Demonstrable speaking qualities over a two-way radio (i.e. clarity, intonation, conciseness, articulation).
• Interpersonal sensitivity, diplomacy, and tact, particularly under stressful conditions.
• Demonstrated problem solving and emotional control in a crisis situation using diplomacy and tact.
• Intermediate level skill in MS Word and Outlook & able to type at least 30 WPM. - Preferred
• Skills in systems dispatching using computer-assisted, repeater-activated, two-way radio. - Preferred
ABILITIES TO:
• Ability to gather information, set priorities, and make decisions.
UTA Competencies:
- Embraces Outward Mindset – Exhibiting strong E.I. skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, culture, and geography. Partnering with others to get work done. Managing conflict. Seeking feedback without being defensive.
- Develops Self & Others – Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others. Developing others through coaching, feedback, exposure, and stretch assignments.
- Ensures Fairness – Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice prior to reaching decisions that affect them. Reaching decisions through a fair process. Explaining to others why and how decisions were made that impact them.
- Puts Safety First – Acting as a Safety Ambassador by working safely, complying with requirements and serving as an example to others. Wearing required personal protective equipment. Supporting safety activities. Promptly reporting hazards, unsafe work practices, near misses, and accidents.
- Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values Differences – Recognizing the value that different perspectives and cultures bring to an organization.
- Builds Effective Teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Drives Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Ensures Accountability – Holding self and others accountable to meet commitments.
- OR -
An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience]
THIS JOB REQUIRES REGULAR AND PREDICTABLE ATTENDANCE.
UTA's benefits package for full-time administrative employees includes:
- Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.
- Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage.
- HSA with company match available to employees enrolled in the HDHP.
- Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
- Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children
- 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA
- 10 paid holidays and two paid (2) floating holidays per year
- Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching
- Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
- Training, development, and career advancement opportunities
- Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
- Free transit passes for employees, their spouses, and their dependent children
- Employee assistance program – includes counseling, legal services, financial planning, etc.
- UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
- Free on-site fitness facilities and discounted membership to VASA Fitness.
For more information on UTA's Total Rewards benefits package, please visit: https://jobs.jobvite.com/rideuta/#benefits
Pay Rate: $27.356 per hour
Close Date: OPEN TILL FILLED
PM21
Equal employment opportunity, including veterans and individuals with disabilities.
PI276086799
