Operations Enablement Specialist (Training Specialist) - Military veterans preferred

Motus

United States

Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. Combining 80 years of expertise with innovative technology, Motus enables organizations to optimize spend and increase productivity across their workforce. With solutions purpose-built to enable data-driven insights and strategic decision making, Motus is the preferred vehicle reimbursement partner to top Fortune 500 companies globally. 

At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. 

Position Description:

Motus is seeking a highly organized and self-motivated Operations Enablement Specialist to contribute to the successful execution of our internal and external enablement programs. Reporting to the Operations Enablement Manager, this role will collaborate with Operations, Product teams, and Leadership to develop and deliver impactful training programs and enablement content. The ideal candidate is detail-oriented proactive, and continuously seeking opportunities to enhance process and platform efficiencies.

Position Duties:

• Contribute to the creation and continuous improvement of onboarding and training programs to enhance user efficiency and engagement
• Identify and help resolve inefficiencies in training content and operational workflows
• Partner with support teams to surface and address knowledge gaps through enablement initiatives, with at least 10 hours per month dedicated to ticketing or shadowing
• Assist with the facilitation of training webinars for both internal and external users in coordination with the Operations Enablement Manager
• Maintain and update enablement content in Highspot and Zendesk to ensure accuracy and accessibility
• Utilize established enablement methodologies and tools to support effective learning and content delivery
• Work closely with cross-functional partners to ensure training content aligns with business goals and platform updates
• Serve as an Incident Manager, coordinating responses to operational issues with urgency and a structured resolution framework

Desired Skills and Experience:

• 2+ years of experience in an operations, training, or customer-facing role
• In-depth knowledge of Motus' systems, programs, and processes (preferred)
• Comfortable creating and managing content using tools like Highspot and Zendesk or similar knowledge base platforms
• Excellent communication and facilitation skills, with experience presenting in webinars or internal training sessions
• Strong attention to detail and ability to manage multiple projects in a fast-paced environment
• Familiarity with ticketing systems and a willingness to spend time shadowing or handling support interactions
• Enthusiasm for process improvement and eagerness to learn enablement methodologies and tools

Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay range for this role is $60,000 - $70,000. Actual compensation will depend on a number of factors, including the candidates relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.  

Please see below for an outline of the Motus benefits package. Motus supports both the physical and mental health of their employees.  

Motus Benefits:  

• Medical Insurance, Dental Insurance, Vision Insurance (effective day one) 
• Open Paid Time Off
• Flexible Spending Accounts & Health Savings Accounts 
• Motus-Fidelity 401K Plan 
• Company-paid Short/Long-term Disability & Basic Life Insurance Plans
• Family Planning and Parenting Support Benefits through Maven
• Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
• $1000 Home Office Reimbursement Program 
• $2000 Internal Referral Program 
• WorkAnywhereReimbursement ofInternet and Cellular Costs 
• 16weeks maternity and adoption leave
• 8 weeks paternity leave 

Motus champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated. 

Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. 

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