On-Site (hybrid options) Collector - Des Moines, Iowa - Military veterans preferred

Account Control Technology


On-Site (hybrid options) Collector - Des Moines, Iowa

US-IA-Des Moines

Job ID: 2025-2361
Type: Full-Time
# of Openings: 5
Category: Collections
Des Moines, IA

Overview

Work Location: This is an onsite position, with hybrid potential! 

Compensation: $17/hour

Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

• Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
• Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
• Demonstrate effective skip-tracing techniques by locating consumer contact information.
• Counsel delinquent consumers to assist in finding funds to meet their payment obligations.
• Knowledge, understanding, and compliance with all applicable Federal, State, Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with company policies and procedures.
• Maintain knowledge of functional area and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

• High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.
• Previous collections experience preferred.
• Basic computer skills.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Work Environment:

• Office environment.
• Ability to lift and/or move 20 pounds with or without accommodation.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

INDSJ

PI276088771