Member Service Associate - Military veterans preferred

Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


Member Service Associate

US-OR-Portland

Job ID: 2025-35174
Type: Relief/Flex/Resource
# of Openings: 1
Category: Fitness/Wellness
Portland, OR (Waterfront)

Overview

• Open and close center, greet member by name, answer phone calls, operate POS, follow all SOP’s, knowledge and use of membership software, update center information and schedule appointments. Provide information and

  registration for membership, programs, events and classes. Execute superior customer service.

• Demonstrate knowledge, ability and implementation of all polices and procedure related to the Front Desk operations. Maintain a safe and clean environment. Enroll and process new members.

• Other duties and special projects as assigned.
• Respond to all emergencies

• Public contact training or experience which included exchange of information, goods or money.
• Experience answering questions and providing information.
• Experience delivering superior continuous quality and facilitating high member satisfaction.
• BLS HeartCode or CPR/AED certification

Job Related Knowledge, Skills and Abilities (Competencies):

• Exceptional customer service skills. Ability to multitask in a fast-paced environment.
• Ability to work independently, be flexible and meet deadlines.
• Outstanding people skills.
• Ability to project and promote a healthy image. Great communicator with the ability to communicate to member and staff in a courteous, friendly and professional manner.
• Strong organizational skills.
• Proficiency with MS Word, Excel and Outlook.

• High School diploma.
• One year of experience in public contact (such as public service representative, salesperson or receptionist) Prior experience in an upscale environment.
• Demonstrated success in member/customer satisfaction.
• Computer skills in Microsoft office applications, database and point of sale.

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