Service Coordinator - Military veterans preferred

The University of Central Missouri is an equal employment opportunity employer


Salary $16.85 Hourly
Location UCMO - Warrensburg, MO
Job Number 996904
Division Facilities - Main Office
CategoryCustomer Service

Description

The Service Coordinator plays a vital role in connecting university departments with the Facilities Planning and Operations (FPO) team. This role brings a working knowledge of general maintenance, HVAC systems, plumbing, or groundskeeping and applies that understanding to support behind-the-scenes operations.

Through exceptional customer service and organizational skills, the Service Coordinator ensures seamless coordination of maintenance requests and administrative processes. The coordinator tracks service activities, monitors building systems, and assists in scheduling and documenting repairs and preventive maintenance.

Examples of Duties

Customer Service & Operations Support (65%)

-Meet, greet, and assist customers, clients, and contractors with verbal and electronic service requests

-Assist customers inputting project requests

-Input and maintain equipment and asset records, including onsite visits for data collection.

-Create, schedule, and update work requests, work orders, preventive maintenance tasks and inspections.

-Review work orders for data integrity and accuracy to include time, materials, tasks accomplished, and completion date and time.

-Generate monthly, quarterly, and/or annual reports, as scheduled and/or requested.

-Generate recurring and ad-hoc reports for internal use.

Data Integrity & Workflow Support (15%)

- Monitor CMMS workflows and ensure proper routing and scheduling of work orders.

- Collaborate with various FPO departments to maintain accurate and efficient processes.

Department Coordination (10%)

- Train and assist department team members on the use of tablets and CMMS systems

- Attend meetings as directed by management.

Miscellaneous Duties (10%)

- Assist the Work Control Center with general office functions. - Assist in training student employees with duties and tasks

- Issue keys, radios, tablets, etc. as directed

Typical Qualifications

Education:
Associate's degree required.
Equivalent combinations of education and experience accepted:
- AA = 2 years' experience
- BA/BS = 4 years' experience
- MA/MS = 6 years' experience

Experience:

- Minimum of two years of computer experience, including at least six months with database functions in a maintenance or construction environment.

- Experience with Computerized Maintenance Management System (CMMS), preferred.

- Familiarity with maintenance-related terminology, tools, and service processes in one or more of the following areas: general maintenance, HVAC, plumbing, electrical or groundskeeping.

- Ability to interpret and support work orders involving mechanical systems, utility services, and maintenance workflows.

Supervisory and Budget Responsibilities

- Supervisory:None

- Budget:May review budget-related documents and reports

Working Hours and Days:
Monday-Friday 7:00 am-4:00 pm with occasional weekends and nights

Special Instructions:

Full-time benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.


Benefits

Our faculty and staff are the university's most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.

Highlights from UCM's total rewards package for full-time employees include:

• 30.25% (staff) and 6% (faculty) defined retirement contribution, paid by the university;
• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
• Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;
• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
• Available Health and Dependent Flexible Spending Accounts;
• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
• UCM offers an Employee Discount Program through Working Advantage.

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