Credit Controller - Military veterans preferred

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Credit Controller

Would you like to become part of the world's most international company?
Would like to join Lebanon's Best Employer for 7 consecutive years?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to DHL Express Lebanon and join our team of Motivated People; our Insanely Customer Centric Culture and become a Certified International Specialist!

YOUR TASKS

We are seeking a dedicated and proactive Credit Controller to join our team at DHL on a 6-month contract.

The Credit Controller main role is to:

Handle a portfolio of account receivables in an efficient and effective manner and in accordance with DHL targets. As well as provide a top-class account controlling support for customer’s through pro-active account management to ensure that they receive the highest level of service.

Main Tasks:

• To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer.
• To contribute knowledge and expertise toward resolving reoccurring billing issues.
• To maximize collection effectiveness from all customers in a timely and professional manner.
• To ensure distribution of invoices and statement of account to all credit customers within a pre-determined time frame.
• To maintain efficient records of collection activities.
• To drive debt collection, involve in customer interactions, handle queries, and billing disputes.
• To coordinate resolution of sales and customs disputes according to escalation procedures.
• To identify bank checks and electric bank transfer allocation issues and coordinate rectification with responsible team.
• To monitor credit accounts and report delinquent customers to OTC Manager for review and action.
• To monitor credit limit of accounts and ensure proper action is taken.
• Work Location: Airport Head Office.