Care Manager- Mobile Crisis Response Team (On-Call) - Military veterans preferred

New Mexico Solutions -

Care Manager for Santa Fe Crisis Triage Center, On-call Care Manager for 24/7/365 Mobile Crisis Response Team

Responding to active behavioral health crises anywhere within Santa Fe County at the request of local public safety agencies.

Team members are responsible for providing immediate intervention and evaluation, support towards crisis stabilization, navigation to community partner agencies, harm reduction resources, therapeutic services and resources, as well as next day follow-up and appropriate transition/discharge.

Job Responsibilities:

• Work collaboratively with law enforcement and emergency medical services.

• Assist individuals and families in identifying and implementing strategies to de-escalate a current behavioral health crisis.

• Develop treatment plan in partnership with the client and other staff to introduce new services and resources to the individual and family.

• Be primarily responsible for connecting the individual and family to community resources, benefits, and clinical services.

• Work as part of a team with other crisis team staff to provide coordinated services.

Job Details: The On-call Mobile Crisis Responder and their assigned partner are dispatched by phone at the request of a local public safety agency, typically from their home and in their personal vehicle (mileage reimbursement provided.) Targeted response time to a scene is typically within 30-40 minutes, depending on geographic location. Responders work directly with clients on-scene during emergency or urgent events, in the client's home or in a community setting. During a shift providers may be asked to complete follow-up phone calls/next day support for previously served clients.

• Weeknight shifts: 6pm-8am (14 hours)

• Weekend & Holiday shifts: 8am-8pm (24 hours)

• Flat shift stipend plus hourly wage, mileage reimbursement, shift and bilingual differentials available.

• Minimum 4 shifts per month. Team trainings, monthly staff meeting and supervision requirements.

• A minimum of one year's experience in providing crisis and/or behavioral health intervention services in the following settings: community outreach, public safety, mental health or substance use treatment agency, assertive community treatment, emergency department, or other services providing response in emergent or urgent situations.

• Minimum twenty (20) hours of training in appropriate crisis intervention strategies within the first 90 days of employment. Subject to background screenings, must maintain CPR/First Aid certification.

Education and Experience:

• Minimum Education Criteria: High School Diploma or GED with a minimum of 2 years of relevant experience working with the target population.

• Experience: Dependent on type of education, as determined by hiring manager.

Knowledge and Skills:

Demonstrated success in the following areas:

• Ability to manage time to meet all deadlines.

• Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.

• Good verbal and written skills.

• Bilingual (English/Spanish) differential is available.

We Offer:

• Competitive pay based on experience

• Comprehensive benefits package including health, dental, vision, long-term disability, and Telehealth

• Employer-paid life insurance and long-term disability

• Paid vacation and sick leave

• 9 paid holidays

• Tuition reimbursement program

• Career development and growth opportunities

• Employee assistance program

• Employee referral bonuses

• Retirement planning

• Mileage reimbursement for work-related travel

• Employee wellness program