Application Engineer - Military veterans preferred

2025-07-25
ITT Engineered Valves, LLC
Other

/yr

  employee   contract


Amory
Mississippi
38821
United States


Application Engineer

US-MS-Amory

Job ID: 2025-14855
Type: Employee
# of Openings: 1
Category: Sales
US-MS-Amory-1170

Overview

This customer facing role provides technical, quotation, and order processing support for the Engineered Valves outside sales team, its indirect channel partners, engineering firms and OEMs. Technical support includes detailed knowledge of products, applications, installation, and operation of ITT valves. Quotation activity includes specification review, preparation of comprehensive proposals, and proposal follow up. Order processing includes entering and managing large project orders and resolving issues throughout the order process.



Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, but other duties may be assigned.

Assists direct and indirect sales team by providing expert product and application support and formally communicating technical information. Works with internal resources to address technical quires and provides responses to the customer base.

Reviews customer specifications and prepares comprehensive, professional proposals covering all requirements of the inquiry. Works with internal resources to provide the best technical and commercial offering and documents all aspects of the proposal. ,
Provides project management support on large project orders, including order entry, documentation preparation, scheduling, and all communication with the customer to assure smooth execution of the job.

Reviews customer provided terms and conditions, prepares comments in response, and supports activities required to bring to closure.


Understands export control requirements and ensures compliance on all export orders.

Produces various reports regarding quotations, orders, quality assurance, and customer satisfaction.

Be knowledgeable with all appropriate ISO procedures and policies and provide administrative support as required.

Organize and manage responses to all Customer inquiries within the required timeframe and handle all Customer complaints as required.

Support all EPRISM activities. Produce reports and provide analytical support as required

Assists with resolutions of customer return material and warranty issues. Assist with the prompt and efficient resolution of customer invoice and payment issues.

 



Qualifications



SUPERVISORY RESPONSIBILITIES

 

No supervisory responsibilities for this position

 

QUALIFICATIONS 

 

Previous Customer Service & applications support experience.  Strong communication, interpersonal and analytical skills.  Ability to read technical specification and recommend solutions to customers.

 

Strong team, motivational, and communication skills.  Ability to achieve targets and meet deadlines.


EDUCATION and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B.A. / B.S.) from four-year college or university or appropriate experience in application support / technical support.  Engineering degree is preferred.

 

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

MATHEMATICAL SKILLS

Ability to work with basic mathematical concepts.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

 

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

COMPUTING SKILLS

Ability to effectively utilize word processing software and spreadsheets and to navigate and use other custom applications software in a MS Windows environment.  Knowledge of SAP is desirable.

 

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

TRAVEL
Some travel may be required from time to time as part of this position.

 





Equal employment opportunity, including veterans and individuals with disabilities.

PI276147586