We are seeking a detail-oriented and proactive Customer Service Analyst III to join our team at our El Cajon, CA location. This role is responsible for managing inside sales activities and supporting the broader sales function through customer communication, quotations, contract oversight, and cross-functional coordination.
Responsibilities
Customer Communication: Serve as the primary point of contact for customers via phone, email, and other communication channels.
Quotations & Proposals: Prepare and deliver accurate and timely quotations based on customer requirements, product specifications, and pricing guidelines.
Contract Management: Process and manage contract changes, including amendments, renewals, and cancellations, ensuring all documentation is accurate and up to date.
Problem Resolution: Address and resolve customer inquiries, complaints, and issues promptly and professionally, escalating when necessary.
Technical Support Coordination: Collaborate with the engineering team to provide customers with technical information, product specifications, and application support.
Order & Delivery Management: Coordinate with production and logistics teams to provide customers with accurate delivery dates and order status updates.
CRM & Documentation: Maintain detailed records of customer interactions, quotations, and sales activities in the CRM system.
Cross-Functional Collaboration: Work closely with sales, engineering, operations, and finance teams to ensure a seamless customer experience.
Qualifications
Associate’s or Bachelor’s degree in Business, Engineering, or a related field preferred.
2+ years of experience in inside sales, customer service, or a technical sales support role.
Experience with RF connectors and familiarity with manufacturing and engineering practices.
Proficiency in CRM software and Microsoft Office Suite.
Strong communication and interpersonal skills.
Ability to understand and explain technical products and solutions.
Excellent organizational and time-management skills.
Problem-solving mindset with a customer-first attitude.
Experience with:
Request for quotes
Purchase orders and change notices
Review of customer agreements
Long-term agreement negotiations
Pricing strategy
Customer communications
Coordination between outside sales and sales reps
Creating management reports
Equal employment opportunity, including veterans and individuals with disabilities.
