RT Supervisor - Military veterans preferred

DHL is the world’s leading logistics group. We are present in 50 different countries/territories where we employ over 180,000 employees. By joining DHL Supply Chain you are joining a company that offers limitless opportunities to grow. We're proud of our supportive work environment where employees are given the tools and training they need to learn, grow and succeed. Driving employee engagement, productivity and retention across the globe. We pride ourselves on promoting a workplace where people come first.

Job Overview

The RT Supervisor is responsible for managing the return processes for goods, ensuring that returns are processed accurately and efficiently. This role involves coordinating with various departments, managing a team, and implementing best practices in reverse logistics.

Key Responsibilities

1. Supervision of Return Processes:

   • Oversee the return of products from customers or retail locations to vendors or warehouses.
   • Ensure that all returns are processed in compliance with company policies and vendor agreements.

2. Team Leadership:

   • Manage and lead the returns team, including training, scheduling, and performance evaluations.
   • Foster a positive work environment that encourages teamwork and high performance.

3. Inventory Management:

   • Maintain accurate records of returned items and oversee inventory control processes related to returns.
   • Conduct regular audits of returned inventory to ensure accuracy and compliance.

4. Coordination with Vendors and Departments:

   • Communicate with vendors regarding return authorizations, shipping logistics, and any issues related to returned goods.
   • Collaborate with other departments (e.g., customer service, warehouse operations) to facilitate smooth return processes.

5. Data Analysis and Reporting:

   • Analyze return data to identify trends, issues, and opportunities for process improvement.
   • Prepare reports on return metrics, including volume, reasons for returns, and recovery rates.

6. Process Improvement:

   • Identify opportunities for improving return processes and workflows to enhance efficiency and reduce costs.
   • Implement best practices and standard operating procedures for handling returns.

7. Customer Service:

   • Ensure a high level of customer service by addressing inquiries and concerns related to returns promptly and professionally.
   • Gather feedback from customers to improve the return process.