Office Clerk II, Downtown Campus Student Engagement - Monroe Community College - Military veterans preferred

Monroe Community College

Location: Rochester, NY Category: Support Staff/Civil Service Posted On: Mon Jul 28 2025 Job Description:

Summary and Purpose of Position:

Assist staff with the delivery of services. Provide general office support with a variety of clerical activities and related tasks. Clerk II will need to handle multiple tasks and responsibilities simultaneously and produce high-quality work with minimum supervision. Provide excellent customer service at the front desk and triage. Cultivate a warm, welcoming, inclusive environment for all students and visitors.

Primary Functions:

• Provide a welcoming, warm environment to students and visitors
• Serve as receptionist: greet visitors, check in students, answer phones, schedule Starfish appointments
• Triage student needs to various departments throughout the college
• Assist students with basic functions such as completing Admissions applications, printing enrollment verifications, etc.
• Supervise student workers at the front desk
• Serve as a department web liaison; update website when needed
• Ability to use Degree Works and BANNER (Self-Service and Production)
• Train new front desk staff

Secondary Functions:

• Collaborate with student workers to assist students with basic functions
• Performs additional duties as assigned by the Director

MCC Expectations:

• Adheres to the College Code of Conduct
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment
• Maintains technological competencies utilized by the College
• Commits to the philosophy of a comprehensive community college
• Commits to professional growth. which includes seeking ongoing training in diversity, equity, and inclusion to better serve students

Required Qualifications:

• Must currently hold the Monroe County civil service title of Office Clerk II or be reachable on the current eligible list for this title or meet the below minimum requirements for a provisional or temporary appointment, if offered.
  • Graduation with an associate's degree or successful completion of at least sixty (60) credit hours from a college or university; OR
  • Two (2) years paid full-time or its part-time equivalent office clerical or secretarial experience; or,
  • An equivalent combination of education and experience as defined by the limits of (A) and (B) above.
• Three years of office clerical or secretarial experience
• Experience using BANNER and/or other student information systems
• Proficiency with Microsoft Office
• Experience working with a multi-cultural/diverse population

Preferred Qualifications:

• Graduation from a regionally accredited or New York State college or university with an associate's degree in office technology or a closely related field
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Job Type: Full-Time

Hours: 8:45 am - 4:45 pm

Salary: $39,797.72-$50,895.13

Pay Transparency Disclaimer: The posted salary range represents the full salary scale for this position, which includes all pay steps within the range. The starting salary for all new hires is typically at the entry-level figure, as determined by the step placement of the Collective Bargaining Agreement. Progression through the range occurs over time based on established criteria such as length of service and performance. This range is provided to give applicants an understanding of the potential earnings over the course of a career in this role.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based on business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

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