Enterprise Sol Spec II -Meridian Link Admn - Military veterans preferred

BASIC FUNCTION:  

The Enterprise Solutions Specialist II – MeridianLink Admin position has the primary focus of administration of the Credit Union’s consumer loan and account origination system. This role is also involved with the Credit Union’s core processing system, online banking system, mortgage loan origination system, knowledge base/Intranet systems and/or various 3^rd party integrations. Responsibilities include developing, testing, and implementing additions or changes to Credit Union systems. This work is done for both proposed new and existing systems, as well as for strategic projects and maintenance activities. In addition, this role works with multiple departments and third-party vendors to analyze root causes in the event of processing defects or critical system outages.

1. Production Support
2. Provides “On Call” support as part of the Enterprise Solutions team.
   • Provides software support for all users.
   • Analyzes current operational procedures, system capabilities, workflows, and scheduling limitations to identify inefficiencies, recommend improvements, and implement solutions. 
     • Works with the Credit Union’s IT Department and Project Management as the point of contact and expert for any tactic, project, or maintenance issue, including any testing or troubleshooting activity between a Credit Union system and any other technology solutions used.
     • Works with the training department, and any subject matter experts to help provide training programs on Credit Union systems.
     • Supports departments with problem solving when user input has caused a Credit Union system to function incorrectly.
     • Represents the Credit Union at user conferences to ensure the Credit Union has a voice in and knows about upcoming enhancements to Credit Union systems.
        Participates in departmental meetings to create efficiencies in loan processes by working with Credit Union management, and frontline partners.

1. Database Security
   1. Creates and maintains users account setup (authentication).
   2. Assigns privileges and permissions (authorization).
   3. Maintains an audit trail of parameter changes.

1. Application Services Delivery
   1. Completes the daily assignment and execution of tasks for the Credit Union systems and any third party contracted programming resources.
   2. Ensures defects and operational issues with Credit Union systems are promptly addressed, root causes are identified, and corrective measures are implemented.
   3. Participates in maintaining interconnectivity between the Credit Union systems and other integrated systems.
   4. Actively manages and reports on any new or existing tickets with vendor technical support.
   5. Organizes the deployment and testing of any software upgrades.
   6. Monitors and maintains the use of any automatic deciding tools offered by loan and account origination systems, or third-party vendors.
   7. Implements new products or amends existing account or loan products as instructed by Credit Union management.
   8. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. 
   9. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
   10. Perform other duties as required.

 CRITICAL RESULTS:

The critical results are the key measurements of a person’s success in this position. If the individual is not accomplishing the critical results, he/she is not meeting the expectations of the role.

1. Critical application systems that fall under this area of responsibility are consistently operational and available to the membership and employees with minimal, unscheduled downtime.
2. Business goals for timeliness and accuracy in workflows and processes are consistently met and often exceeded.
3. All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls.
4. Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures.

1. All security and non-security upgrades/updates to critical systems are thoroughly tested and implemented in a timely manner.
2. Projects are prioritized and executed in a timely, efficient, and productive manner, taking advantage of all available tools to automate processes. Established project timelines are met per agreed upon dates.
3. Service Request tickets assigned are acknowledged, analyzed, and addressed in a timely fashion.
4. Positive and productive relationships are maintained with third party vendors to create constructive partnerships in meeting Credit Union objectives and exceeding member expectations.
5. A high level of confidentiality and security is maintained regarding member and Credit Union informational assets and systems.
6. A high standard of service to internal and external stakeholders is consistently met.

  Specialized or Technical Knowledge and Skills: 

1. High School diploma or equivalent.

1. An Associate’s degree with a specialization in business or information technology is preferred.

1. Five (5) or more years of relevant work experience requiring the application of detailed, analytical and design skills in the evaluation of business and/or technical solutions. 

1. Financial Services experience is preferred.

1. Must demonstrate project management skills, attention to detail, and member service skills.

1. Demonstrated ability to learn and apply a variety of software applications such as lending systems, Internet applications, Microsoft Office and the Credit Union’s core processing systems.

1. Strong analytical and critical thinking skills combined with an ability to synthesize multiple sources of information and data into actionable solutions.

1. Solid ability to document job functions and systems flows in the form of written procedures.

1. Ability to work on multiple efforts at the same time and consistently meet deadlines.

1. Excellent communication skills and a proven ability to interact with end-users and vendors.

1. Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess to be successful in this position.
   1. Core Competencies: Core competencies are consistent for all positions across the organization and are aligned with WEOKIE’s core values.
      1. Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, responds to internal members.

1. Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

1. Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.

 Job Specific Competencies: The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:

1. Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

1. Decision Making/Judgement: Recognized problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root causes of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

1. Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.

1. Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

1. Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.

1. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.
2. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

WEOKIE does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.