Loan Operations Specialist 1 - Military veterans preferred

Description:

Position: Loan Operations Specialist

Reports to: Director of Loan Operations

Supervises: None

Department: Loan Operations/Credit Administration

FLSA Status: Hourly Non-Exempt

General Function:

Process Bank's loan files, verifying accuracy of documents, uploading loans into the system, and completing loan files in accordance with all state and federal regulations, as well as MCB policies. Maintain loan file information as any further details arise. Assist customers with inquiries and provide information regarding their loan(s) with the Bank.

Essential Functions:

1. Loan Operations Department Administration

A. Process mail payments, opening under dual control and completing receipt log.

B. Review mail and reroute as necessary. Update records as needed.

C. Handle written correspondence and telephone calls from loan officers, account executives, brokers, title companies, escrow companies, closing agents, realtors, borrowers, etc. Handle calls if possible, and ensure fast, efficient, and helpful service to callers.

D. Review and update daily reports and prepare other reports as required.

2. Loan Processing

A. Possess a thorough knowledge of necessary loan regulations and complete all related paperwork, transactions, and other required activity in a timely manner.

B. Receive loan files and upload to the loan system. Prepare completed electronic loan file, reviewing all documents, and ensuring accuracy of the loan files for reporting internally and to federal agencies. Communicate suspected fraud and/or discrepancies to appropriate management.

C. Verify all information, including proper coding (e.g. purpose codes, collateral codes, call report codes, etc.), appropriate signatures, and other required items. Document systems and file information as required.

D. Notify lenders, closing agents, and other appropriate individuals of additional information and/or documentation as needed.

E. Process general ledger entries, verifying information, and ensuring that loans are properly added to Bank's assets.

F. Perform continued maintenance on loan records with all updates and changes, including officer reassignment, extensions, terms, contact information, etc.

G. Maintain records of credit bureaus for loan customers. Review information and work through discrepancies and other notable information. Communicate with customers and management as appropriate.

3. Compliance

A. Diligently protect confidential information, and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.

B. Maintain an active awareness and understanding of policies, procedures, designated authorities, regulations, and laws, including but not limited to, the Bank Secrecy Act, Anti-Money Laundering Act, etc. Follow these at all times.

C. Communicate openly with supervisors and other management about policies, procedures, work conduct, and job functions. Ask questions to clarify any uncertainty in issues.

D. Address and report suspected violations of policy, procedure, Bank Secrecy Act, Anti-Money Laundering Act, and other laws and guidelines, as outlined in the Code of Conduct. Reported information will be kept confidential.

E. Participate in training sessions and policy updates as necessary. Assist with coordination of scheduling as appropriate.

4. Other

A. Ability to work scheduled and other needed hours at the designated location(s)

B. All Team Members should provide consistently positive, effective, helpful service to all customers, both internal and external.

C. Assist other managers or Team Members as needed.

D. Management or Bank policy may revise, delete, or add responsibility as necessary.

5. Activity

A. Ability to operate office equipment, telephones, and computers

B. Ability to communicate fluently in English, in person, in writing, and on the computer

C. Ability to hear, speak, and understand verbal communication

D. Ability to read, write, count, and perform basic math functions

E. Ability to move head, shoulders, neck, and arms freely (e.g. operation of office equipment)

F. Ability to use manual dexterity and fine manipulation for operating a keyboard, using equipment, filing, etc.

G. Ability to lift up to 25 pounds, grasp, reach, and pull

H. Ability to think, remember, learn new information, and apply cognitive data to job functions

I. Ability to assess and concentrate on mental and physical job tasks to see them to completion

Qualification Requirements:

• High School diploma or equivalent
• 1-2 years of banking, lending and/or loan processing experience
• Excellent interpersonal, verbal, and telephone communication skills
• Strong organizational skills and attention to detail
• Tact and pleasantness in dealing with customers and Team Members
• Computer proficiency

Preferred Qualifications:

• Extensive mortgage loan processing experience
• Banking experience, and knowledge of banking regulations
• Knowledge of tax returns and pre-qualification of borrowers
• Knowledge of all loan types offered by the bank

Mountain Commerce Bank is an Equal Opportunity Employer

PI276430030