Rhodes |Collections Supervisor - Master Data - Military veterans preferred

About us

When you work with us you'll find that we deliver results; without compromising on respect.  We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company.  We create competitive advantages for our customers through customised warehousing and transportation services.  We combine our global scale with local knowledge and sector experience.

At DHL Supply Chain (DSC) Australia there's more to a role than the work we do.  Whatever your role is, we never forget that you make us who we are.  We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DHL Supply Chain Australia is a Great Place To Work certified.

In this job you will:

We are seeking a highly motivated and detail-oriented Master Data Collection Supervisor to join our team. In this role, you will oversee the collection, management, and maintenance of master data across various systems and departments. You will ensure data accuracy, consistency, and compliance with company policies and industry standards.  In a fast-paced environment, where every day is different, you'll have the autonomy to make decisions and be able to continually grow professionally.  In this role you will Mentor, train and develop your team and will be responsible to:

• Ensure Continuous improvement of Collections Functions
• Partner with the customer to develop a customer focused approach to collections and maintenance of customers.
• Review credit applications, reporting around customer databases.
• Actively participate on new customer onboarding initiatives, ensuring clear communication of customer expectations and effectively managing the team's response. This includes conducting thorough assessments of the debt risk associated with new customers to facilitate informed decision-making and foster strong, sustainable partnerships
• Manage and implement all current and new SOP's for the Master Data and Allocations Teams

Requirements

• Minimum 3 years’ experience supervising a team
• Minimum 5 years credit environment including master data & allocations experience 
• Excellent communication and negotiation skills
• Proven leadership capabilities
• Advanced Excel experience
• Analytical nature and process driven personality with a keen sense of urgency