Chronicle Heritage
Company Profile
Chronicle Heritage is a solution-driven heritage consulting firm that prides itself on employing the best cultural resource management professionals in the industry. We place an emphasis on supporting our clients' needs, fostering new technologies that advance our industry, and leveraging those advancements toward the management of non-renewable cultural resources. Chronicle Heritage prioritizes professional development within the framework of innovation and forward thinking to encourage career advancement and research development.
Job Summary
The Technical Support Specialist – Systems & Data position supports daily Chronicle Heritage (CH) operations by assisting with credential administration, internal system maintenance, and data support efforts. This is a dynamic role that blends technical troubleshooting with data organization and user support, helping ensure the reliable and efficient operation of essential software tools and data workflows.
The role reports directly to the Director of IT Support Services and is part of the broader Technology – Data Services department. The position requires a collaborative spirit and the ability to work closely with CH staff, managed service providers (MSPs), and internal technology teams.
This role is 100% remote.
Responsibilities
- Help administer user credentials and manage access across internal systems and cloud platforms.
- Support the cleanup and maintenance of operational software systems, including reviewing data, workflow configurations, and user access.
- Troubleshoot issues related to core operational software platforms; escalate more complex issues as needed.
- Assist with internal data cleanup projects, applying best practices to large datasets used for both internal operations and client delivery.
- Maintain clear documentation of issues, resolutions, and procedures to ensure consistency and knowledge sharing.
- Collaborate with users and stakeholders to improve the usability and function of internal systems.
- Assist the Director of IT Support Services in developing and maintaining internal documentation and standard operating procedures.
- Participate in ongoing learning related to technology platforms, data practices, and system security.
- Help staff access Data Collection programs on both desktop and mobile devices by administering credentials and troubleshooting reported issues related to these programs.
- Maintain clear documentation of reported issues to facilitate efficient hand-off of more complex problems to the appropriate entity.
- Respond to iPad requests and fulfillments, both domestic and international, including the management of monthly Expense Reports related to procurement.
- Attempt to troubleshoot staff-reported issues to resolution. Escalate more complex issues to the appropriate second-tier support when necessary.
- Continue learning about Technology Solutions, Data Management, and Industry best practices.
- Perform other tasks as assigned by the Director of IT Support Services.
Qualifications & Requirements
- Preferred bachelor's degree in IT field, technical certification, or equivalent professional experience.
- At least 1-2 years' experience working directly in and around, both in desktop and mobile environments, or working as an IT professional supporting other data services and software applications.
- Solution-oriented with a customer service mindset.
- Basic knowledge of user authentication and credentialing best practices.
- Experience working with large datasets in Excel, CSV, Access, or similar platforms.
- Clear and concise communication—both verbal and written—with technical and non-technical staff.
- Proven ability to troubleshoot software issues and document outcomes thoroughly.
- Excellent organizational and time management skills with a customer-focused mindset.
- Strong attention to detail and eagerness to learn new tools and technologies.
- Familiarity with Microsoft Office Suite and cloud-based platforms (Google Workspace, M365).
- Exposure to service ticket systems, workflow automation, or operational platforms a plus.
- Willingness to learn Agile methodologies and contribute to continuous improvement.
Additional Requirements & Considerations
Ability to work 8 hours a day at a desk, in front of a computer. Overtime is occasionally but infrequently needed.
Equal employment opportunity, including veterans and individuals with disabilities.
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