Customer Service Representative - Military veterans preferred

Job Details

Description

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials in each of those products!

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at GDI Adhesives. This role reports into our GDI Adhesives Division located in Germantown, WI.

You will drive the customer experience. Process incoming transactional customer requests with a strong sense of urgency/accountability. Independently resolve customer issues using advanced product knowledge and cross-department collaboration. Execute department support of specialized processes.

RESPONSIBILITIES

• Processes incoming requests via chat, phone, web, Customer Relationship Management System (CRM), and Electronic Data Interchange (EDI) for orders, quotes, product inquiries, expedites, & Return Material Authorizations (RMA’s) proficiently without regular assistance.
• Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates.
• Follows detailed contract review/customer requirements/audit guidelines on order entry.
• Executes customer sample requests and processes order updates and changes.
• Fields questions and partners with outside sales team and handles standard customer escalations, autonomously with first contact resolution when possible.
• Proactively identifies potential breakdowns in the customer experience and gets ahead of customer issues, including customer shelf-life request discrepancies.
• Other related duties assigned.

PERKS & BENEFITS

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.

QUALIFICATIONS

• 3+ years of professional customer service experience.

• High School diploma or equivalency required. Associate’s degree preferred.

• Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute.
• Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems.
• Strong attention to detail, as well as polished communication/interpersonal skills, and strong organizational skills
• Autonomously takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

#GDI

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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