Part Time Operations Support Specialist - Military veterans preferred

OMNI Community Credit Union


Description:

We are looking for a Part Time Operations Support Specialist to join our Operations team, whom values a flexible part time schedule, great hours, and pay. $17 - $21/hr depending upon qualifications. Financial institution experience is preferred. Are you great with people and technology? Do you prefer a back office setting and enjoy interactions over the phone? Come work with us! We offer you an award winning workplace, 401k, education assistance plan, telemedicine service, and weekly pay days.

Summary:

This is part time position which helps support the operations of the credit union. Performs operational support tasks in order to support member service and credit union operations. Assists in minimizing the Credit Union's exposure to loss from operation practices and fraudulent activity.

Essential Duties and Responsibilities:

• Regular attendance is an essential function of the job as well as reporting to work on time and as scheduled.
• Carry out approved procedures and processes for the Operations Department. Recommend procedural changes to increase efficiency and suggest ideas.
• Assists with identification of emerging operational issues and policy violations.
• Maintain knowledge of and ensure compliance with approved policies, procedures and processes for the Operations Department. Recommend procedural changes to increase efficiency and suggest ideas.
• Travel to all credit union branch locations to conduct surprise cash and monetary instrument audits and review internal controls.
• Work cases within Verafin, provide recommendations for filing decisions for each fraud alert as necessary.
• Assist members and team members with problems or questions regarding fraud and quality control issues.
• Assist with ATM balancing and branch cash log tracking.
• Reviews ACH origination requests to identify possible fraud.
• Assist with the maintenance of the Documentation Room as well as keep a record preservation and destruction log.
• Responsible for the day-to-day maintenance of the credit union's Remote Deposit Capture program
• Review various reports to assist the credit union in the detection and prevention of fraud and fraud losses.
• Ensure accounts are properly flagged to prevent further transactions on accounts and minimize loses.
• Perform other operational tasks as assigned, including mail payment processing, deposit verifications, garnishment and subpoena processing, mail sorting and posting, and returned mail processing.
• Organize work and give prompt attention to team member and member requests while meeting deadlines for assigned tasks.
• Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new development, changes and other important information within area of responsibility.
• Answer all telephone calls in a courteous and timely manner, and transfer calls to the appropriate personnel.
• Maintain a professional and courteous attitude with all people, including fellow team members, members, management staff, board members and outside vendors.
• Have a thorough knowledge of core processing system, as well as applications for compliance and other programs.
• Keep open communications and build trust with team members and members.
• Trains others on tasks, procedures and policies as needed.
• Pull files for review and replace as required.
• Prepare and maintain necessary reporting.
• Follow safety and security rules and regulations.
• Protect and respect credit union equipment and supplies.
• Perform other duties as directed by the Supervisor.

SUPERVISORY RESPONSIBILITIES:

None.

PERFORMANCE STANDARDS:

Demonstrate a favorable image when representing OMNI. Display a high level of honesty, integrity, and confidentiality while exhibiting a professional demeanor.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

At least two years of related experience, education or training. Financial institution experience preferred, related experience in the field of quality control and fraud investigation a plus.

LANGUAGE SKILLS:

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, regulatory agencies, benefit providers, and others.

MATHEMATICAL SKILLS:

Ability to add, subtracts, multiply, and divides in all units of measure, using whole number, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Continuous use of judgment, reasoning, patience and negotiation. Frequent use of Initiative, ingenuity and creativity. Frequent problem-solving. In certain circumstances, problem resolution may require considerable diplomacy while dealing with difficult people.

CERTIFICATES, LICENSE, REGISTRATIONS:

Ability to be bonded.

OTHER SKILLS and ABILITIES:

Personal computer applications knowledge and skills to include Microsoft Office. Ability to create an atmosphere that promotes teamwork, collaboration and initiative. Must be good with detail and numbers and have good organizational and interpersonal skills. Knowledge of operations and fraud functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

All essential functions are performed in an office setting. Temperatures in the climate-controlled offices may fluctuate. Work area is sometimes noisy due to multiple member transactions. The noise level in the work environment is considered moderate. Team member may not be able to easily leave work area unless for a scheduled break. Due to the nature of our business, there is

a risk of exposure to potentially hazardous conditions.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job include the frequent need to write or type, and the continuous need to be resourceful, persuasive and creative in all aspects of the loan documentation. In addition, the job holder requires imagination, concentration and negotiating skills to be successful in performing the job duties as well as a high aptitude for technology.

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