Manager - Low Income Usage Reduction Program/Weatherization

Denver, PA, US, 17517

Requisition Number: 26816

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page.

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Position Summary:

The position of Manager, Low Income Usage Reduction Program (LIURP), is responsible for all aspects of UGI’s Natural Gas and Electric LIURP. From initial development of annual LIURP budgets, through ongoing management and reporting compliant with regulatory requirements, this role will coordinate all internal and external resources, including but not limited to Rates, Marketing, Accounting and Legal personnel, as well as external weatherization contractors and Community Based Organizations (CBOs) responsible for assisting UGI achieve its annual spending and energy savings goals. This role will also manage analytics related to Universal Service Program performance. Examples include but are not limited to; DHS data sharing, CAP auto enrollment and recertification, and evaluation of department-wide program metrics. Additionally, this role is responsible for managing and supporting all regulatory filings that involve LIURP such as Base Rate Case Filings and Universal Service and Energy Conservation Plans.

Duties and Responsibilities

• Implement, market, and administer UGI’s LIURP for approximately 700,000 UGI Electric and Gas residential customers. Maximize customer enrollment, which includes the direct solicitation of customers, marketing initiatives, company events, working with Call Center, EE&C, and Customer Outreach staff as required to meet annual regulatory commitments. Review and analyze monthly data regarding weatherization contractor performance, actual versus budget spending, and ensure Public Utility Commission approved budgets are maximized to the greatest extent possible. Develop and manage high performing staff who can progress into roles with increasing levels of responsibility. Provide guidance and support for the day-to-day operations of LIURP, manage the resolution of customer complaints, and promote a positive customer experience. 35%
• Manage various LIURP regulatory filings with the Public Utility Commission and Bureau of Consumer Services; work cross-functionally with Rates and Legal Departments as applicable to ensure timely and accurate completion of these filings. Support Base Rate Case efforts associated with interrogatories and development of witness testimony data, analysis, and negotiation of settlement provisions. Ensure programs are operating according to regulatory guidelines (52 Pa. Code § 58.1). Collaborate with the Customer Outreach Department and Deloitte to identify and manage the resolution of Customer Outreach System defects and implementation of system enhancements. 25%
• Manage LIURP program performance; interfacing with and directing internal
  and/or external resources as required; including but not limited to UGI’s CBOs and market rate weatherization contractors to achieve program goals. Manage purchase orders, work authorizations, ongoing contract negotiations, contractor quality assurance issues, and identify and hire new contractors as needed to support program expansion. 20%
• Manage the planning and execution of UGI sponsored annual LIURP contractor training held at Penn College, as well as periodic refresher trainings for internal and external resources as applicable. Develop and maintain industry knowledge of state and federal trends, including but not limited to Notice of Proposed Rulemakings, impacting the utility industry and LIURP. Attend and participate in Energy Association of Pennsylvania Consumer Service Committee monthly meetings. 10%
• Assist with ad hoc analysis and other duties as assigned. 10%

Knowledge, Skills and Abilities:

• Demonstrated leadership capabilities including supervisory and staff development experience preferably within the energy or utility industry.
• Experience with utility sponsored LIURP regulations and Pennsylvania Act 129 framework.
• Program management experience supporting customer facing programs with an emphasis on marketing, customer experience, vendor/contractor/community-based organization oversight, and data reporting.
• Excellent organizational, planning, and analytical skills combined with strong communication and relationship management capabilities.
• Detailed knowledge of various LIURP efficiency measures and associated energy savings.

Minimum Qualifications:

• Bachelor’s degree in marketing, business, or finance preferred. MBA a plus.
• Minimum of 7 years of related experience. Leadership experience preferred.
• Certified Energy Manager or Building Performance Institute (BPI) a plus.

UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.