Service Dispatcher - Military veterans preferred

At Compu Dynamics, we dont just build infrastructurewe create the backbone of the digital future. As North Americas premier technology infrastructure design-build partner, we design, construct, and maintain mission-critical data centers for some of the worlds most innovative companies. With roots in one of the fastest-growing data center markets in the world, our growth is as intentional as our impact.

Join our growing Service Team! Compu Dynamics is one of the leading data center fit-out contractors in the worlds largest data center market. Our continued growth has led to an immediate opening for a Service Dispatcher!

Summary/Objective:

The Service Dispatcher is responsible for coordinating, scheduling, and managing daily service operations for the HVAC and Electrical Service Department. This role ensures timely dispatching of technicians, accurate work order management, and smooth communication between field staff, customers, and internal teams. The Service Dispatcher plays a key role in optimizing technician schedules, maintaining workflow efficiency, and delivering exceptional customer service.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Scheduling & Dispatching

• Schedule comprehensive preventive maintenance (PM) work orders with subcontractors.
• Schedule HVAC and Electrical PM work orders.
• Schedule HVAC and Electrical quoted jobs and emergency work.
• Review all work orders daily to ensure accuracy and completeness.
• Maintain and communicate the monthly On-Call Schedule; distribute updates to technicians and team.
• Provide real-time schedule updates to technicians and superintendent as changes occur.

Work Order & Invoice Management

• Manage work order flow from creation to completion.
• Review open work orders and purchase orders for accuracy and follow-up.
• Code and approve paperless invoices for all Service Department work.
• Assist technicians and superintendents with purchase orders and work orders as needed.

Communication & Coordination

• Act as primary point of contact for service scheduling inquiries from technicians, superintendents, and customers.
• Coordinate with accounting to ensure accurate and timely processing of service-related documentation.
• Communicate scheduling conflicts, customer concerns, and urgent matters to the Service Manager promptly.

Operational Support

• Support service scheduling activities to maximize efficiency and reduce downtime.
• Monitor service group email to ensure prompt response to service requests.
• Provide administrative support to field technicians, including travel arrangements when required.

Competencies:

1. Excellent communication and interpersonal skills.
2. Strong organizational skills with the ability to manage multiple priorities.
3. High attention to detail and accuracy.
4. Ability to work effectively in a fast-paced, deadline-driven environment.
5. Proficiency in Microsoft Office Suite; experience with dispatching or work order management software preferred.

Supervisory Responsibility:

This position has no direct supervisory responsibilities.

Work Environment:

This job operates in an office environment and uses standard office equipment such as computers, phones, and copiers.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit, use hands to type, and reach with hands and arms. The employee must occasionally lift and move office products and supplies up to 20 pounds.

Position Type:

This is a full-time position.

Required Education and Experience:

1. High School Diploma or equivalent
2. 3+ years experience in dispatching, scheduling, or related customer service role.

Preferred Education and Experience:

1. HVAC or Electrical service industry experience.
2. Understanding of data center critical power and cooling systems

AAP/EEO Statement:

Compu Dynamics, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Military Codes: 120A, 0411

#PM23

Compu Dynamics offers a comprehensive benefits package to include: Medical, Dental, Vision, 401k with dollar-for-dollar company match up to 4%, various voluntary benefits, Employer paid life insurance, 7 Holidays, paid Parental Leave, Volunteer Time Off, up to 4 weeks PTO after 60 days and you get your birthday off!

Compu Dynamics, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. 

All employment offers are contingent upon successful completion of our pre-employment drug screening, background/criminal check, and motor vehicle check.