Senior Program Analyst - Military veterans preferred

Position Summary 

The Sr. Program Analyst –supports the CBP Payroll Branch by assisting with higher-level functions, specialized processing, training staff, and performing as the subject matter expert on CBP’s timekeeping system and working with debts and settlements. The ideal candidate will have experience in web-based financial payment and timekeeping systems, debts/settlements, and have a customer service mindset. Payroll experience is desirable. This position is responsible for the selection and application of CBP established procedures and techniques and for the protection of sensitive financial information. 

Essential Functions 

• Analysis and review of specialized processing task(s) including but not limited to assisting in developing and updating timekeeping systems and related policies, and procedures; full ownership of assigned processing and responsibility for completion; delegating tasks as needed to ensure completion 
• Conduct timekeeping audits
• Assist debt team with debt research and analysis
• Assist with FEHB, bill research and analysis 
• Assist with Waiver cases
• Submit DHS transfer forms to USDA
• Approve ICAM requests and update employee profiles
• Remove access for separated employees
• Report system issues to DHS
• Troubleshoot validation errors for the field
• Provide Job Aid links for new timekeepers/supervisors
• Update Payroll Helpdesk with any changes or new findings
• Troubleshoot access issues and coordinate with ICAM team when necessary
• Act as SME by providing guidance and assistance to primary customer support team as needed to address lower-level timekeeping issues and inquiries, and directly review and respond to higher level timekeeping issues and inquiries 
• Perform specialized analysis and review of timekeeping reports as requested 
• Proactively identify and initiate resolution of issues 
• Conduct beta testing for new systems, databases, software, and/or processes 
• Maintain knowledge database, SOPs, training materials, and related procedural manuals/guidelines 
• Coordinate effectively with peers and management on a regular basis 
• Other duties as assigned 

JOB SPECIFICATIONS Qualifications 

• Bachelor’s degree in Business, Finance, Accounting or related field of study
• Candidates must have a minimum of three (3) years of work experience performing similar work
• Must be proficient in using MS Excel, Word and Outlook.
• Advanced knowledge of and/or experience with accounting principles and practices.
• Ability to interpret and apply federal payroll regulations. 
• Must have one (1) year experience in web-based timekeeping audits
• Must have two (2) years experience with debt research and analysis
• Must have two (2) years experience with FEHB, bill research and analysis 
• Must have one (1) year experience with Waiver cases
• Must be able to secure and maintain a Bureau of Immigration (BI) background investigation. Due to this required Security Clearance, applicant must be a United States citizen.  

Skills

• Advanced knowledge of and/or experience with accounting principles and practices
• Ability to interpret and apply federal payroll regulations 
• Ability to multi-task effectively 
• Ability to perform complex problem resolution 
• Ability to provide excellent customer support 
• Have at least one (1) year of experience and proficient in developing preparing Excel spreadsheets at an advanced level
• Be proficient in communicating their analysis and recommendations orally and in writing to management and other non-technical individuals